Job Description

Job Summary

The Technical Manager is responsible for providing technical and regulatory expertise across a broad range of consumer product categories, including toys, juvenile products, furniture, sporting goods, DIY and home improvement products, housewares, and general merchandise.

Key Responsibilities

• Serve as a subject matter expert on consumer product safety, regulatory compliance, performance requirements, and testing requirements across multiple product categories.
• Interpret U.S. and Canadian regulations, standards, retailer requirements, and test methods to support clients and internal stakeholders.
• Monitor and communicate regulatory developments, standards revisions, enforcement actions, recall activity, and industry trends.
• Provide technical support to sales, account management, and business development teams during client engagements, proposals, and strategic initiatives.
• Serve as a technical advisor for key clients, retailers, manufacturers, and industry stakeholders on product safety and compliance matters.
• Prepare, review, and approve test plans, test protocols, and other technical documentation
• Collaborate with laboratory personnel to ensure consistent interpretation and application of regulations, standards, and test requirements.
• Participate in Standards Development Organizations (SDOs), and industry associations.
• Develop and deliver technical training programs, webinars, workshops, and presentations for clients, retailers, suppliers, laboratories, and internal teams.
• Create presentations, webinars, technical bulletins, guidance documents, and customer-facing educational materials.
• Mentor and provide technical guidance to other technical team members and laboratory personnel to support professional development and technical consistency.
• Support initiatives and contribute expertise to technical service development and process improvement projects.
• Ensure projects are completed according to established timelines, and client expectations.
• Build and maintain strong relationships with internal and external stakeholders, including manufacturers, importers, retailers, industry associations, and regulatory bodies.

Qualifications

• Bachelor's degree in Engineering or a related technical discipline
• At least 8 years of experience in a testing laboratory, or consumer product compliance role
• Minimum of 8 years of experience in product safety, regulatory compliance, testing, quality assurance, or technical services associated with consumer products.
• Strong knowledge of U.S. and Canadian consumer product regulations, standards, and compliance requirements across multiple product categories, including toys, juvenile products, furniture, sporting goods, home
• improvement and DIY products, housewares, and other general merchandise.
• Demonstrated experience interpreting and applying technical standards, regulatory requirements, and test methods.
• Active participation in standards development organizations (SDOs) and industry committees, such as ASTM, ISO, or similar organizations.
• Experience collaborating with manufacturers, suppliers, laboratories, retailers, and regulatory agencies to address compliance and product safety requirements.
• Proven ability to assess product safety risks, investigate technical issues, and develop practical compliance solutions.
• Strong technical writing and communication skills, with experience preparing test protocols, regulatory interpretations, and customer-facing training materials.
• Experience in preparing and delivering technical training and regulatory updates.
• Experience in managing multiple projects simultaneously.
• Strong analytical, problem-solving, project management, and stakeholder engagement skills.

Additional Information

Compensation

The expected salary for this position is $80,000 to 120,000 per year. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

Position anticipated to close August 10, 2026.

Additional information

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call [redacted] for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.