Job SummaryThis role is a highly technical people manager responsible for leading Technical Deployment teams that deliver complex, large-scale data center customer implementations. The position combines people leadership, technical project management, and operational execution, with accountability for delivery outcomes, standards, and continuous improvement.
The role holds primary accountability for the North Americian Western region and actively partners with North American East and LATAM regional leaders to ensure consistent and scalable deployment practices.
ResponsibilitiesTeam Management & Leadership
- Leads a highly technical organization through subordinate managers, supervisors, and professionals
- Acts as a very technical people manager, capable of asking the right questions and guiding complex execution
- Sets goals to motivate and develop team members
- Determines resources to meet schedules and delivery goals
- Ensures operational and deployment standards are defined and followed
- Recommends policy and procedural improvements across disciplines
Order Requirements & Support
- Manages and advises teams on gathering and validating customer order requirements
- Recommends solutions for non-standard and complex orders
- Ensures consistency across metros
Project Planning
- Oversees development of customer project implementation plans
- Ensures realistic task plans, schedules, and commit dates
- Leads continuous improvement and risk mitigation
Customer Order: Project Implementation & Delivery
- Manages successful on-time, high-quality deployment delivery
- Owns Commit Compliance and delivery KPIs
- Drives performance analysis and corrective improvements
Cross-Functional & Customer Support
- Leads resolution of customer and cross-functional issues
- Acts as a strong communicator and escalation owner
- Partners with Operations, Finance, Commercial, and Regional teams
Process Support & Optimization
- Leads cross-functional process design and improvement initiatives
- Improves fulfillment, provisioning lead time, and delivery efficiency
Systems, Data & Financial Acumen
- Oversees data center operations systems impacts and improvements
- Leads data issue investigation and resolution
- Applies financial and business planning knowledge to operations decisions
Vendor Management
- Manages vendor engagement related to deployments, construction, and EIS
- Partners with data center operations support to ensure performance standards
Qualifications- Typically 10+ years of experience in technical or infrastructure environments
- Strong technical people leadership experience
- Data center, real estate, or IT infrastructure project management background
- Field experience such as construction or site delivery
- Real estate space planning and build readiness experience
- Strong communication, people leadership, and financial literacy
- Bachelor's degree or equivalent experience
The targeted pay range for this position in the following location is / locations are:
United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix BenefitsAs an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
This posting is a new position within our organization.
