Job SummaryThe Technical Lead, Talent Enablement Applications job provides thought leadership for maintaining, integrating and implementing software applications within the organization. As a recognized subject matter expert in the field, this job performs business consultation, highly complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
ESSENTIAL FUNCTIONS- SUCCESSFACTORS & OTHER TALENT ENABLEMENT APPLICATION CONFIGURATION MANAGEMENT: Consults, recommends and implements highly complex strategies for application configuration to align with business goals.
- SUCCESSFACTORS & OTHER TALENT ENABLEMENT APPLICATION DEVELOPMENT & DEPLOYMENT: Provides thought leadership and finds improvements for release management processes and the programming, configuration, testing and deployment of fixes or updates for application version releases and product implementations.
- USER COMMUNICATION & SUPPORT: Fosters an open channel of communication with users and provides advise on application support requests and needs.
- SUCCESSFACTORS & OTHER TALENT ENABLEMENT APPLICATION SUPPORT: Develops advanced and complex application support activities to deliver on business outcomes.
- STAKEHOLDER MANAGEMENT: Cultivates engagement with key internal and external partners, understanding their needs and maintaining effective communication to ensure project alignment and success.
- INCIDENT & REQUEST MANAGEMENT: Leads efforts to review incoming incident tickets and user requests to ensure prioritization aligned with service level agreements.
- VENDOR MANAGEMENT: Builds positive relationships with software vendors and negotiates relevant contracts.
- PERFORMANCE MONITORING: Provides insights on the performance of configured applications and recommends adjustments to improve efficiency and effectiveness.
- SUCCESSFACTORS & OTHER TALENT ENABLEMENT APPLICATION PROCESSES & PROCEDURES: Identifies, recommends and implements improvements for moderate to advanced and highly complex application specific support processes and procedures.
QualificationsMinimum requirement of 6 years of relevant work experience. Typically reflects 10 years or more of relevant experience.
Preferred Experience
- Certifications and/or experience with SuccessFactors Talent Enablement Modules (PMGM, Recruiting & Onboarding, LMS)
- Experience with talent enablement applications (e.g. Degreed, Alchemy, LinkedIn Learning, Perceptyx, and other talent management, talent acquisition, & learning and development technology solutions)
