Job Title: TECHNICAL LEAD L1
City: Los Angeles
State/Province: California
Posting Start Date: 7/28/26
Job Description:
Job DescriptionJob Summary: Onsite Tech lead responsible for overseeing DCMS operations, ensuring seamless content delivery, system performance, and user support. Leads incident management, stakeholder coordination, and cross-team collaboration to resolve issues and drive continuous service improvement. Ensures system reliability through proactive monitoring, maintenance, and root cause analysis.
Key Responsibilities: - Manage day-to-day operations of Digital Content Management Systems, including user onboarding, configuration, content deployment, and reporting.
- Enable immediate onsite action for critical incidents and access issues
- Lead incident, problem, and service recovery management during outages
- Serve as primary interface with LAWA IT and Business teams ensuring real-time communication and issue tracking.
- Collaborate with L1/L2/L3 support teams, customer IT teams, OEMs, and partners for timely resolution of incidents and continuous service improvement.
- Review and approve scheduled maintenance and application upgrades
- Monitor offshore deliverables, ensuring consistent service quality
- Perform root cause analysis to resolve production issues.
- Diagnose and troubleshoot DSD & ACN applications.
- Support and manage DCMS platform, ensuring seamless content delivery and system performance.
- Conduct preventive maintenance, system health checks, patching, performance tuning, and software upgrades within defined maintenance windows.
Required Skills:- Strong troubleshooting across Application + Cloud + Infrastructure
- Hands-on Azure cloud operations exposure
- ITSM expertise (ServiceNow)
- Network and system administration expertise
- Excellent communication and stakeholder management
- Ability to manage critical incidents within SLA
- Collaborative approach with client-offshore teams
Preferred Qualifications: - 12-15 years of experience in IT including application support programs
- Strong experience in application/platform operations, incident management, and production support environments
- Proficiency in troubleshooting applications, performing root cause analysis, and managing system performance
- Hands-on experience with ITSM tools (e.g., ServiceNow) and stakeholder coordination in a multi-vendor environment
- Knowledge of preventive maintenance, system upgrades, patching, and offshore team coordination
Mandatory Skills: Telecom Unified Communications SIP.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $148,500 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
