UEM & Device Management

• Oversight ofglobal standards for endpoint provisioning and lifecycle management

• Lead efforts toconsolidatetools and policies across legacy andacquiredenvironments

• Nexthink mastery withexpertisein device monitoring and automationimplementation.

Collaboration Tool Governance

• Own the collaboration platform roadmap and related policy enforcement

• Partner with Legal, Product, and IT stakeholders to evaluate,consolidate, and evolve toolsets

MSP & Vendor Oversight

• ManageMSPand other external vendors, including delivery accountability

• Define andmonitorperformance metrics, SLAs, and KPIs for continuous improvement

Patch & Vulnerability Management

• Oversee patching and vulnerability remediation processes across diverse environments

• Drive standardization efforts across tools like Intune, Qualys, and SCCM (de-prioritized)

Project Delivery & Strategic Planning

• Lead execution for high-impact projects including device management consolidation and license optimization

• Support compatibility testing and endpoint readiness for WMS conversions and other enterprise initiatives

• Contribute to a 3 6 yearstrategy for End User Services evolution

Team Leadership

• Mentor and supportthreeglobal team members (US East Coast and UK)

• Foster a high-performance, collaborative culture across time zones and functions

• Assistin architecting solutions and directing team members onlearnings

Qualifications

Required Experience

• 7+ years in technical roles focused on endpoint management and enterprise IT

• Proven experience managing MSPs and external vendors

• Deep familiarity with endpoint management tools (Intune, Autopilot, SOTI, Nexthink)

• Expertisein Nexthink for DEX experience

• Strong understanding of collaboration tools (Office 365, Teams, Slack, Box)

• Advanced experience scripting, software packaging, and process automation (e.g., UiPath, ServiceNow)

• Background in patch management, desktop engineering, and security best practices

• Exposure to M&A integration and cross-platform standardization efforts

Preferred Attributes

• Ability to define and track performance metrics tied to service delivery and team progress

• Skilled in navigating complex org structures and building alignment across global teams

• Working knowledge of Microsoft infrastructure environments, with ability tointerface effectively acrossnetworking, data center, and product teams

• Strategic mindset with a bias for execution and a focus on continuous improvement

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