The Technical Integration Specialist is responsible for implementing, configuring, and supporting ancillary integrations for McLeod Software customers. This customer-facing role partners with customers, vendors, and cross-functional teams to deploy, troubleshoot, and optimize integrated solutions while providing implementation consulting, production support, and technical expertise to ensure successful integration outcomes.
Job Responsibilities- Implement, configure, test, and support ancillary software integrations for McLeod Software customers.
- Provide technical consulting and implementation support during onboarding, upgrades, and production support.
- Troubleshoot and resolve complex integration, API, application, and communication issues across customer and vendor environments.
- Perform workflow validation, testing, quality assurance, and system analysis to identify and resolve issues.
- Assist customers with integration configuration, workflow optimization, and best practices.
- Collaborate with customers, vendors, project teams, and internal departments to ensure successful implementations and issue resolution.
- Support production environments through issue investigation, escalation, and resolution.
- Participate in customer meetings, training sessions, testing activities, and implementation discussions.
- Maintain implementation documentation, customer records, and support materials.
- Support REST APIs, web services, and system integrations while maintaining knowledge of evolving technologies and product enhancements.
- Contribute to continuous improvement initiatives for implementation processes, support workflows, and customer experience.
- Perform other related duties as assigned, including occasional evening or weekend work.
Education / Experience6+ years experience providing customer software/technical support; or Bachelor's with 2+ years experience providing customer software/technical support role, required. Previous experience training customers or end-users.
Computer Skills - Intermediate proficiency in Microsoft Office.
- Working knowledge of REST and SOAP APIs.
- Working knowledge of web services.
- Working knowledge of relational databases.
- Understanding of software integration concepts.
- Working knowledge of SQL.
- Knowledge of structured data formats.
- Experience with integration troubleshooting methodologies.
- Preferred: Familiarity with API authentication concepts.
- Preferred: Experience with API testing tools, such as Postman.
- Preferred: Understanding of structured data formats including:
