Purpose of the Position: The Integration Consultant, supports customer installations and upgrades and serve as a conduit between our customers and integration vendor partners. You will also lead and coordinate efforts with colleagues in the areas of product enhancements, modifications and installations.
Essential Duties and Responsibilities:- Setup/Install Symphony Mobile Communication module interfaces.
- Provide consultative analysis of current dispatch operations.
- Recommend best practice workflows to customers in order to help them fully utilize the integration modules.
- Test modifications and enhancements to the integration modules.
- Provide small and large group training to customers.
- Conduct remote training sessions with clients on an as needed basis.
- Assist Sales team with technical information and Statements of Work.
- Ability to travel 50-75%, with occasional weekend travel.
Competencies:- Ability to learn internal software and systems.
- Strong written and verbal communication skills.
- Ability to manage competing priorities and projects efficiently.
- Ability to interact with varying organizational levels confidently.
- Ability to communicate technical information coherently to a variety of stakeholders.
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience:- Bachelor's Degree with 2+ years of experience providing customer support and/or training, required; or 6+ years of providing customer software support and/or training, required.
- Working knowledge of the transportation industry, preferred.
- Intermediate knowledge of Microsoft Office Suite, required.
- Experience setting up and installing Symphony Mobile Communication module interfaces, required.
- Experience testing modifications and enhancements to integration modules, required.
- Experience with McLeod's suite of products, preferred.
