Job DescriptionJoin a team that empowers merchants to accept payments confidently and securely while shaping the future of digital commerce. In this role, you'll guide clients through technical design and certification so their solutions integrate seamlessly with our payment platforms, unlocking real-world impact for businesses of all sizes. You'll collaborate across clients, partners, and vendors to deliver conversions and launch new products at scale. If you love solving complex problems and turning requirements into working solutions, this is your opportunity to lead meaningful implementations end to end.
As a Technical Implementation Analyst II within Merchant Services Client Onboarding and Service, you will consult with merchants and enable them to process credit card transactions using our technology. You lead clients through certification testing to ensure integrations meet product, connectivity, industry, and regulatory standards. You collaborate across clients, integrators, resellers, and hardware vendors to resolve issues, deliver successful conversions, and bring new offerings to market.
Job responsibilities
- Consult with merchants to design technical payment integrations aligned to supported connectivity, protocols, formats, and product functionality.
- Lead clients through certification testing, analyze transmitted data to the certification host, publish results, and coordinate fixes to achieve sign-off.
- Serve as the primary technical resource for Core and Integrator client cases, providing clear guidance and hands-on support.
- Direct technical conversions from current processing environments to Chase platforms for new and existing clients.
- Facilitate technical conference calls with clients, integrators, resellers, and hardware vendors to resolve issues and advance implementations.
- Represent Technical Implementations on cross-functional project teams to support new product development or process improvements, contributing customer perspective and integration expertise.
- Train analysts and guide colleagues on certification processes; act as lead consultant and subject matter expert when technical consultation is required.
- Analyze and troubleshoot complex application, data message, and network connectivity issues to drive timely resolution.
- Anticipate and identify risks for clients and the firm, propose mitigation strategies, and prioritize work effectively with minimal supervision.
- Create needed documentation and maintain proactive client follow-up to ensure a seamless onboarding experience.
Required qualifications, capabilities, and skills
- Bachelor's degree in Computer Science or a related field.
- 5+ years of technical experience within the credit card payment processing industry, including roles such as networking, technical support, quality assurance, sales engineering, or analysis.
- 4+ years of experience with connectivity technologies such as MPLS, virtual private networks, and internet-based connectivity.
- 4 +years of experience with protocols including TCP/IP, secure file transfer, and HTTPS.
- 4+ years of experience reading and interpreting technical product specifications for transaction and file-based integrations.
- 5+ years of experience diagnosing complex issues across applications, data messages, and network connectivity.
- Prior experience with certification or testing processes in payments or technology implementations - Specifically, EMV Card Brand certification experience utilizing tools such as Brand Test Tool or ICC
Preferred qualifications, capabilities, and skills
- Experience in the point-of-sale industry.
- Experience with proprietary Chase Tandem operating system or applications.
- Demonstrable experience structuring and delivering large-scale client implementation projects.
- Proven ability to lead advanced consultation discussions and explain complex merchant products and solutions to diverse stakeholders.
- Track record of proactive case ownership, documentation creation, and consistent client follow-up.
- Ability to identify risk and apply processes to minimize risk.
- Experience acting as a lead consultant or subject matter expert on client technical calls.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
