SpotOn

Technical Hardware Product Manager

SpotOn$170K — $195K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of relevant product management experience with restaurant or consumer hardware
  • Strong understanding of the hardware lifecycle from prototype to general availability
  • Ability to facilitate technical discussions and customer outcome scenarios
  • Exceptional attention to detail and stakeholder coordination skills
  • Ability to influence C-level executives and drive decision-making
  • Metrics-driven approach leveraging data for informed decisions
  • Proficient in managing multiple projects
  • Experience working in a restaurant is a significant advantage

Responsibilities

  • Lead product strategy for new and existing hardware at SpotOn
  • Manage the hardware product roadmap, adjusting based on client needs and business priorities
  • Collaborate with cross-functional teams to gather and prioritize requests for new functionality
  • Analyze competition, client preferences, and industry trends to maintain a competitive edge
  • Partner with engineering to test new devices and use data to inform product decisions
  • Build and maintain relationships with key business partners
  • Coordinate with product marketing on product positioning initiatives

Benefits

  • Medical, Dental and Vision Insurance
  • 401k with company match
  • Restricted Stock Units (RSUs)
  • Paid vacation, company holidays, sick time, and volunteer time off
  • Employee Resource Groups promoting community and inclusion
  • Monthly cell phone and internet stipend
  • Tuition reimbursement up to $2,000 per year for professional development
Full Job Description
Technical Hardware Product Manager

We're looking for an experienced Technical Product Manager who is passionate about Restaurants, building innovative hardware products, and impacting the 15 Million people who live and work in the restaurant space. This Technical Product Manager will work closely with our Customer Success team, Engineering, Design, Marketing, and Sales teams to deliver a world class suite of hardware at the heart of every restaurant.

You will:
  • Lead the product strategy for SpotOn both new hardware and improving current hardware in the field
  • Manage the hardwareproduct roadmap, making strategic adjustments as needed based on client needs, data, and business priority.
  • Work with multiple cross-functional teams to elicit, understand, rationalize, and prioritize requests for new functionality.
  • Assess market competition, client preferences, emerging technologies, and industry trends to identify what is needed to maintain a competitive advantage and sustained growth.
  • Partner with engineering to test new devices and leverage telemetry and data to inform decisions.
  • Build relationships with key business partners and other brand stakeholders to serve as the internal and external evangelist for your product.
  • Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.

Qualifications:
  • 4+ years of relevant product management experience with restaurant hardware or consumer hardware
  • Strong understanding of the hardware lifecycle from prototype to general availability.
  • Ability to facilitate technical hardware discussions, customer outcome discussions, and how the two come together.
  • Exceptional attention to detail and ability to coordinate with stakeholders including individual contributors and external partners. Can competently navigate chaos, lead without authority, and drive best-informed decisions in the absence of perfect information.
  • Ability to influence C-level and help drive well informed decisions.
  • A metrics-driven work style that leverages data to make informed decisions.
  • An ability to manage multiple projects in an iterative process.
  • Ability to put yourself in the customer's shoes to understand their needs and how they interact with our products.
  • Past restaurant experience, especially working in a restaurant, is a serious plus


Compensation:
  • Our base pay range starts at $170,000 -$195,000 for this role
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate's location and experience.

Benefits:

At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
  • Medical, Dental and Vision Insurance
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

About SpotOn

SpotOn Transact, LLC is a cutting-edge payments and software company redefining the merchant services industry. SpotOn brings together payment processing with solutions that empower clients to enhance how they run their business. SpotOn offers a suite of products and services for small and medium-sized businesses including payments, point-of-sale, custom websites, appointments, marketing, reviews, analytics and loyalty, enabling merchants to run their businesses more efficiently. SpotOn was founded in 2017 and is headquartered in San Francisco, California.
Learn more about SpotOn
Size
1,000 employees
Industry
Founded
2017

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