*Open to Local Vancouver Candidates Only*
Do you enjoy solving technical challenges that keep people, systems, and platforms running smoothly? Do you thrive in roles where infrastructure, workplace technology, and application operations come together?
As Centiro continues to grow its North American presence, we're looking for a Technical Engineer who combines strong IT engineering skills with an operational mindset - someone who ensures reliable internal technology, supports our people across offices, and contributes to the stability of our SaaS platform.
This role is based onsite in Vancouver and supports our North American offices in Vancouver, Montréal, and Boston. Occasional travel within Canada, and to global sites is required.
About the role
You are someone with broad IT skills and a strong understanding of how IT operates across different organizational contexts. You have hands on experience managing infrastructure in on premise data centers, Azure, and Google Cloud, and you are comfortable maintaining, patching, and troubleshooting servers and environments as needed.
In parallel, you contribute at the application and platform operations level, helping monitor, troubleshoot, and improve the reliability of Centiro's SaaS solution in collaboration with global teams.
This is a high ownership role where you'll help build clarity, continuity, and a dependable technical experience across North America, while collaborating with global teams.
The work you will lead
Your work spans internal IT operations, workplace technology management, and application-level operational support. You will make sure our employees have the tools they need, our offices are technically ready for growth, and our platform maintains the reliability our customers depend on.
Internal Technology & Workplace Operations
You ensure a secure, reliable, and well-functioning technical environment for employees across North America.
• Provide onsite IT support in Vancouver and remote support for our offices in Montréal, Boston and our global locations in Sweden, India, Spain
• Own the hardware lifecycle: procurement, provisioning, setup, maintenance, and replacement of laptops, phones, and office technology
• Manage onboarding and offboarding, user access, identity management, and security requirements with tools like Active Directory, Microsoft Entra and more
• Administer and support endpoints across Windows, macOS, and Linux, including hardening, patching, monitoring, and troubleshooting
• Support local networks, WiFi, printers, and conference equipment in collaboration with global IT
• Administer Microsoft 365 and related services (Intune, Defender, Entra, Purview)
• Manage licenses, vendors, and renewals
• Contribute to IT standards, audit readiness, ISO and SOC 2 compliance
• Continuously improve workplace technology, documentation, and operational processes
Application Operations & Platform Stability
You help safeguard the operational health of Centiro's SaaS platform as we scale, ensuring stable and predictable service for customers across the globe.
• Monitor system behavior, logs, alerts, integrations, and dashboards
• Investigate and troubleshoot operational incidents related to platform functionality or integrations
• Collaborate with Delivery, Product, Engineering, and Support teams to resolve issues and reduce recurrence
• Support release activities, environment validations, and configuration changes
• Maintain and improve runbooks and operational documentation
• Identify recurring risks or issues and contribute to long-term stability improvements
Who you are
You're proactive and energized by solving problems that keep people and systems running smoothly. You thrive in environments where you can take ownership, anticipate needs, and bring structure to fast-moving situations.
You communicate clearly, build trust with colleagues, and take pride in delivering a high quality technical experience - whether that means supporting an employee onsite or resolving a complex operational issue in production. You work well with others across teams to solve problems and improve ways of working, while remaining confident operating independently within your area of responsibility.
Technical Skills:
• Proven experience as a System Administrator, Network Administrator, or similar
• Strong experience with Windows Server, IIS, and virtualization (Hyper-V / VMware)
• Experience managing infrastructure in on-prem data centers and cloud environments (Azure and/or Google Cloud)
• Solid networking experience (LAN/WAN); experience with Cisco Umbrella is an advantage
• Strong security mindset: endpoint hardening, patch management, monitoring, and handling SOC alerts
• Proven experience managing and supporting endpoints (Windows, macOS, Linux), printers, and conference equipment
• Hands-on experience with Microsoft 365 and related services (Intune, Defender, Entra, Purview)
• Experience with user administration, troubleshooting, service desk support, and Jira Service Management
• Experience with backup and recovery, license management, and vendor coordination
• Ability to script or automate tasks using PowerShell or similar
• Experience contributing to ISO and SOC 2 compliance
• Relevant certifications are an advantage
• Curious, resourceful, and comfortable exploring new technologies and processes
Locations Vancouver
