EvolutionIQ

Technical Engagement Manager / Account Manager (AI / SaaS)

EvolutionIQ • $140K — $175K *
New York, NY 10025In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years in account and project management with a successful delivery record
  • Strong analytical skills with proficiency in Excel and data analysis tools
  • Effective communicator for both technical and non-technical audiences
  • Experience with insurance claims data and client management roles
  • Self-starter with high standards and organizational skills
  • Ability to thrive in a startup environment and collaborate within a team
  • Detail-oriented with a focus on service excellence

Responsibilities

  • Deliver high-quality technical and business services to clients
  • Manage day-to-day project execution and ensure timely delivery
  • Participate in calls and presentations to advocate for client needs
  • Document client requirements and ensure proper platform configuration
  • Provide weekly project status updates and escalate risks as needed
  • Support operational development initiatives as required
  • Develop deep understanding of EvolutionIQ's solutions and client impact

Benefits

  • Comprehensive medical, dental, vision coverage with 401k matching
  • Paid time off including 100% paid parental leave and flexible schedules
  • Catered lunches, happy hours, and a pet-friendly office environment
  • Annual professional development budget and tuition reimbursement options
  • Sponsorship available for eligible candidates needing visa transfer
Full Job Description
Your Impact: The Technical Engagement Manager (TEM) plays a key role in the delivery of client solutions to Fortune 1000 Insurance carriers. You will support critical deployment, change management & eventual success of our operational products. You will oversee project timelines, drive status updates, and provide day to day operational leadership with our delivery team. You will leverage your skills from business systems analysis to project management to provide an unparalleled experience for EvolutionIQ's clients.

What You'll Achieve (Performance Outcomes):
  • Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM's on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion.
  • Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
  • Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an "outside in" perspective.
  • Support other business and operational development initiatives, as required
  • Develop a good understanding of insurance claims data and EvolutionIQ's solution capabilities
  • Weekly status updates and escalate project risks to clients and the delivery team
  • Document client business rules, requirements and processes and ensure proper configuration of the platform

About You (Key Competencies):
  • 3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
  • Ability to balance client needs with budget and capacity
  • Effective communication skills across teams with both technical and non-technical people; along with strong ability to communicate complex problems
  • Proficiency in data analysis and manipulation with Excel and other analytical tools
  • Background working with data, as an analyst, consultant, or in a client management capacity
  • Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
  • Ability to handle the ups and downs of early startup life
  • Enthusiasm for team work and pair work
  • Kind, empathetic, polite and professional
  • Takes pride in providing a high level of service
  • Detail-oriented, organized, process-driven
  • Requirements and processes and ensure proper configuration of the platform

Work-life, Culture & Perks:
  • Compensation: The base salary range is $140-175K, with flexibility depending on a candidate's background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.
  • Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.
  • Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.
  • Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
  • Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
  • Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.


About EvolutionIQ

EvolutionIQ is a management consulting firm that provides strategic planning, organizational design, and change management services to businesses. The company works with clients in a variety of industries, including healthcare, technology, and financial services. EvolutionIQ's team of consultants has experience working with both startups and established companies. The company was founded in 2018 and is headquartered in Seattle, Washington.
Learn more about EvolutionIQ
Size
10 employees
Industry
Business Services
Founded
2018
* Ladders Estimates

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