Training / Technical Documentation SpecialistPrimary Responsibilities• Develop and maintain program training plans, course materials, user guides, SOPs, Process Desk Guides and Tip Sheets.
• Assess user training needs and coordinate training with system changes/releases.
• Conduct Government-approved training, primarily virtually unless otherwise directed.
• Maintain documentation so CSP processes are repeatable, auditable and understandable to Government and contractor personnel.
Required Skills• 3-6+ years in technical writing, training, instructional development or business/process documentation.
• Bachelor's degree required in communications, instructional design, business, IT or related field.
• Technical writing.
• Training-plan development.
• Training-material development.
• Instructor-led and virtual training.
• User guides and job aids.
• Standard Operating Procedures.
• Process Desk Guides and Tip Sheets.
• Business-process/workflow documentation.
• Microsoft Word, PowerPoint, Teams and SharePoint.
• Ability to translate technical/business processes into clear user documentation.
Preferred Skills• Federal financial-management processes.
• Software/application training.
• SharePoint.
• CMM/FileOnQ.
• DHS/ICE experience.
• NARA/document-management requirements.
• Section 508/accessibility.
• Change-management communications.
Location & Work Requirements- Candidates must be local to the Washington, DC metropolitan area and prepared to work onsite as needed based on business requirements.
- U.S. citizenship is required for this position.
- This position is contingent upon contract award.
Preferred certifications: CPTD, instructional-design/training certification, technical-writing certification or similar.
Salary Range $95,000-$105,000
At INTEGRITYOne Partners, we hold ourselves and our team members to high standards-and when our people meet those standards, the personal and professional rewards are meaningful. We are committed to helping our employees grow their careers by providing opportunities to build valuable Federal knowledge and experience, develop in-demand skills, strengthen their professional capabilities, and access targeted education and training.
