The Technical Oversight Director provides strategic and technical leadership for Workers' Compensation Third-Party Administrator (TPA) Oversight operations. This role partners with Claims, Legal, Finance, Regulatory, and TPA stakeholders to improve claim outcomes, control costs, ensure reserve adequacy, enhance litigation oversight, drive operational excellence, and support organizational development. They will demonstrate:
Financial Leadership- Drive claim cost reduction through oversight of indemnity, medical, and legal expenses.
- Lead Reserve Roundtables and support reserve adequacy reviews consistent with AIG reserving philosophy.
- Partner with TPAs, Claims, and Regulatory teams to improve outcomes and resolve performance issues.
- Support claim overflow management and quality claim handling practices.
- Monitor claim trends, cost drivers, and payment activity to improve financial performance.
Strategic Leadership- Serve as a subject matter expert on claims systems, reporting, data integrity, and operational processes.
- Support account closeouts, special projects, and stakeholder reporting needs.
- Provide litigation oversight through legal trend analysis, counsel management, and legal process administration.
- Coordinate onboarding, training, and technical development initiatives for analysts and team members.
- Develop and implement claims procedures and best practices.
Organizational Leadership- Promote employee development, training completion, and technical knowledge sharing.
- Lead process improvement initiatives and strategic projects that enhance operational effectiveness.
- Build strong relationships with TPAs, clients, brokers, and internal stakeholders.
- Deliver exceptional customer service and support business objectives through collaboration and responsiveness.
Operational Excellence- Oversee Fusion payment management and aging invoice resolution.
- Partner with Financial Operations and Claims teams to improve payment accuracy and efficiency.
- Monitor operational metrics and implement process improvements to support service excellence.
Fraud Awareness & Risk Management- Identify fraud indicators and emerging claim-related risks.
- Collaborate with Claims, TPAs, and Governance teams to monitor trends and escalate concerns.
- Support risk mitigation efforts and promote fraud awareness.
Professional Development- Expand expertise in Workers' Compensation Oversight operations, claims management, and business processes.
- Pursue ongoing leadership and technical development opportunities.
- Demonstrate readiness for expanded leadership and client-facing responsibilities.
AIG Values & Ethical Leadership- Demonstrate integrity, accountability, and respect in all interactions.
- Foster a culture of transparency, collaboration, and open communication.
- Encourage the use of the "Raise Your Hand" process to identify risks and opportunities for improvement.
- Promote employee engagement and support a positive team environment.
What you will need to succeed- Extensive Workers' Compensation claims and TPA oversight experience.
- Strong knowledge of reserving, litigation management, claims operations, and analytics.
- Proven leadership, stakeholder management, and process improvement skills.
- Strong analytical, communication, and project management capabilities.
- Experience with claims management systems, RMIS platforms, and reporting tools.
Ready to make a bigger impact? We look forward to reviewing your application.
Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.
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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Functional Area:
CL - Claims
AIG Claims, Inc.
