Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.
The
Technical Delivery Manager is the single point of accountability for the technical lifecycle of every client engagement - from supporting the pre-sales team on RFPs and solution design, through integration and go-live, to production stability and long-term enhancements. The role sits in the Solutions team and operates at the intersection of three teams: Pre-Sales, Product Engineering and Customer Success.
On the client side, the Delivery Manager ensures continuity - the same person who scopes the deal is responsible for the client's experience two years later. On the product side, the Delivery Manager bridges between Product and clients: tracking which clients are on which version, coordinating upgrades, and ensuring that releases are properly communicated so no client is caught off guard by a breaking change or a missed update.
Tasks- Own deliverables as a product. Maintain a cohesive package of documentation and technical artifacts necessary for customers install, integrate, and operate Taurus Protect.
- Track delivery KPIs: time-to-integration, SLA adherence, incident resolution time, client satisfaction (in coordination with Customer Success), and version coverage per client
- Track and coordinate client projects across pre-sales, integration, deployment, and production - ensuring technical continuity without performing sales directly
- Maintain a live, accurate view of each client's deployment model and installed product version
- Participate in customer ticket rotation
- Work closely with the Pre-Sales team on RFPs, PoC integrations, solution design workshops, and effort estimates
- Collaborate with Customer Success to align on client status, release follow-up, operational issues, and satisfaction
- Coordinate with the Product Engineering team on upcoming releases, ensuring each client is informed and prepared ahead of deployments that affect them
- Serve as primary technical escalation point for client CTOs, architects, and integration teams
- Lead client onboarding: API design review, SSO/connector setup, technical coordination
- Build and execute joint success plans with clients, tracking adoption and milestones through go-live and renewal
- Act as Local Manager for administrative matters relating to the Canadian entity
- Manage, mentor, and grow a team of 3-8 Solutions Engineers in Vancouver
Requirements- 5-8+ years in technical delivery, professional services, or solutions engineering in fintech, banking, or digital assets
- 3+ years managing cross-functional technical teams
- Strong communication and client interaction skills, with the ability to explain technical topics to both technical and non-technical audiences.
- Demonstrated ability to drive creation and maintainance of client-facing deliverables including technical artifacts and documentation
- Experience with Python is a plus
- Hands-on familiarity with REST APIs, SSO, database, containers and cloud infrastructure (AWS, Azure, or GCP)
- Working knowledge of secure SDLC, DevSecOps practices, and CI/CD pipelines
- Fluency in Agile at scale - PMP, Scrum, Kanban, or SAFe - and tooling such as Jira and Confluence
- Strong ability to work across team boundaries - coordinating with Product, pre-sales, and Customer Success without direct authority over those teams
- Experience embedding regulatory compliance into delivery - AML/KYC, MiCA/Travel Rule, FINMA requirements, ISO 27001 / ISAE 3402 a plus
- PMP, SAFe certification a plus
- AWS/Azure Solutions Architect a plus
- Highly autonomous, curious, and focused on outcomes and client success.
- Willingness to travel regularly for client engagements.
BenefitsWe offer a competitive compensation package designed to reflect the scope and seniority of this role:
- Base salary: CAD 160,000 - 185,000, commensurate with experience
- RRSP matching program
- Comprehensive group benefits plan
- Hybrid work model with flexibility to work remotely
- A high-impact, autonomous role within a lean and fast-moving fintech organization, where your decisions shape client outcomes directly
- Work at the cutting edge of digital assets and finance
- Collaborate with world-class engineers and security experts
As the company evolves in a dynamic and innovative environment, its DNA is based on merit. As such, there will be significant growth opportunities for candidates with an open and deliver mindset.
NoteWe will not consider applications via agencies.
taurushq[.]com
