We are looking for a
technical customer support specialist to come lead our support team at Hercules.
Hercules (hercules.app) is an AI app builder like Lovable, Replit, Base44. We have 100s of thousands of users. We get 100s of tickets a day.
You will:- Resolve tier 1 tickets (general platform Q&A)
- Resolve tier 2 tickets (billing and admin operations)
- Work with engineers to resolve tier 3 tickets
- Build/maintain AI automations to 10x your output
- Maintain our knowledge bases
- Build automations to summarize voice of customer and product feedback to the full company
We are looking for someone who:- has excellent communication (we have a very high bar)
- is capable of responding to ~100-150 tickets per day (with AI help)
- has worked in support before
- has extensive experience with Stripe
Nice to haves:- has coded before (or vibe coded)
- has successfully built AI automations before
Is Hercules in-office or remote?Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?- Healthcare, vision, and dental
- User whatever AI productivity tools you'd like
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office
- We guarantee you will do the best work of your career here
What's the compensation?$100k-$250k + equity (depends on seniority, equity, and location)
