As a Technical Solution Manager, you sit at the intersection of customer delivery, technical implementation, and product. You own the technical onboarding experience for new customers - data integrations, EHR connectivity, and platform configuration - and serve as the ongoing technical partner for our enterprise accounts. You work cross-functionally with Engineering, Product, Data, and Customer Success to translate customer needs into working systems, and translate Counterpart's capabilities back to customers in ways that build trust and accelerate adoption.
As a Technical Solution Manager, you will:- Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup, ensuring launches are on time and technically sound
- Serve as the primary technical account manager for a portfolio of enterprise customers post-launch, proactively surfacing and resolving technical issues before they impact care delivery
- Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence how we build and deliver
- Define and refine scalable onboarding playbooks and technical documentation that improve delivery consistency as the customer base grows
- Navigate complex, multi-stakeholder relationships - coordinating across clinical, IT, and operational contacts at customer organizations and across internal teams
Success in this role looks like: - Your enterprise customers consistently meet or exceed adoption targets, and technical issues are caught and resolved before they escalate
- New customer onboardings launch on schedule with data flowing accurately and integrations stable from day one
- You've identified and codified improvements to the onboarding process that meaningfully reduce time-to-launch for future customers
- Internal teams view you as the authoritative voice on the customer's technical environment - your input shapes how we build and prioritize
- Customer stakeholders describe you as a trusted technical partner who makes complex implementation work feel manageable
You should get in touch if: - You have 5-8 years of experience in technical implementation, solutions engineering, technical account management, or a closely related field
- You've led data integrations or EHR implementations in healthcare settings - strong understanding of HL7, FHIR, C-CDA, or similar standards
- You're equally comfortable in a customer-facing meeting and a technical architecture discussion, and can translate fluently between clinical, operational, and engineering stakeholders
- You take ownership end-to-end - you don't wait for someone else to spot the risk, write the escalation path, or build the playbook
- You thrive in ambiguity and build structure where none exists
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
#LI-Remote
Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc.
A reasonable estimate of the base salary range for this role is:
$134,000-$175,000 USD
