DescriptionAbout the Role & Hiring ManagerAs a leader, I value ownership, direct feedback, and high standards. Our team operates with urgency and accountability, and I expect real ownership of customer outcomes, proactive communication, and a strong focus on delivering measurable impact for our customers.
This role plays a critical part in our next phase of growth. You'll serve as the strategic technical lead for our most complex enterprise customers, owning executive engagement, technical orchestration, and cross-organizational coordination, directly influencing how large enterprises secure and govern AI agents.
This is a US based remote role supporting customers on the West Coast. The role requires flexibility to accommodate meetings across multiple U.S. time zones when needed and includes approximately 20-30% travel for customer on-site engagements and strategic meetings.What You'll Do- Own the full technical and strategic success of Zenity's most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale.
- Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion.
- Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realization.
- Run executive-level strategic reviews that clearly articulate risk posture improvements, roadmap alignment, integration progress, and expansion opportunities.
- Serve as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline complex enterprise motions and reduce internal friction.
- Own high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teams.
- Translate sophisticated enterprise requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies.
- Partner closely with Product and Engineering to surface strategic customer insights that influence roadmap direction and support the continued evolution of Zenity's platform.
- Contribute to scaling Zenity's enterprise success model and best practices for managing strategic accounts.
What You'll Do1. Onboarding & Implementation- Lead end-to-end onboarding processes, including discovery sessions, product training, risk analysis and assessment, solution design, platform configuration, technical integrations, and initial security posture setup.
- Guide the customer through creating and establishing internal security programs for LCNC (low-code/no-code) and AI standards.
- Translate customer business goals and security requirements into a tailored implementation plan to drive success.
2. Technical Advisory & Security Guidance- Serve as the trusted technical advisor on security best practices for LCNC and AI agentic security, governance, and enterprise application security.
- Provide hands-on guidance in configuring policies, platform risk areas, automations, and governance frameworks.
- Investigate and troubleshoot security violations, providing clear remediation guidance and context.
3. Customer Relationship & Value Realization- Maintain high-touch relationships with stakeholders to align Zenity's value with business outcomes.
- Proactively monitor platform usage, risk reduction metrics, and security improvements to demonstrate ROI.
- Identify opportunities for optimization, expansion, and innovation in customer environments.
4. Strategic Account Management- Lead Quarterly Business Reviews (QBRs) to present progress, risk posture improvements, and roadmap alignment.
- Anticipate customer needs by staying current on evolving security threats, industry trends, and compliance requirements.
- Partner with Sales, Product, and Engineering to advocate for customer needs in the product roadmap.
RequirementsTechnical Expertise- Required: Strong background in cybersecurity, application security, and governance frameworks.
- Preferred: Knowledge of low-code/no-code platforms, AI governance, and data protection.
- Familiarity with industry standards and frameworks such as OWASP, MITRE, and others.
- Strong data analysis capabilities.
Customer Engagement- Required: 4+ years of proven experience in customer-facing technical roles.
- Demonstrated ability to build strong relationships with stakeholders at all levels, from engineers to C-level executives.
- Exceptional communication skills, with the ability to translate complex technical concepts into clear business value.
- Experienced in leading customer journeys and delivering executive presentations, QBRs, and workshops.
Working Style- Proactive and Self-Driven: Anticipates customer needs, identifies opportunities, and takes initiative without waiting for direction.
- Collaborative Team Player: Works effectively across functions, building trust and alignment with both internal teams and customers.
- Ownership Mentality: Creates solutions, drives outcomes, and takes full responsibility for delivering results.
- Startup mindset: Thrives in a fast-paced, dynamic environment with shifting priorities and evolving challenges.
- Problem-Solving Oriented: Analyzes complex challenges, identifies root causes, and develops practical, innovative solutions that drive measurable impact.
- Ability to travel approximately 20-30% for customer on-site engagements, strategic meetings, and company events.
Interview ProcessOur interview process is designed to be transparent, conversational, and focused on real-world experience.
- Recruiter Screen (30-45 minutes minutes) - Learn more about Zenity, the role, and how we work.
- Hiring Manager Interview (30 minutes) - An intro discussion about your technical background, customer management approach, and escalation ownership.
- Exercise (QBR Presentation) - Prepare and present a strategic QBR-style review outlining customer status, technical priorities, risk areas, and next steps.
- Sales Engineering Leadership Interview (30 minutes) - A conversation focused on collaboration, work style, and alignment.
- Leadership Interview - CRO or CEO (30-45 minutes) - Discussion focused on technical depth, security expertise, and cross-functional execution.
