Suvoda

Technical Consultant

Suvoda • $80K — $110K *
Portland, OR 97229In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required
  • Strong interpersonal and communication skills
  • Excellent time management and organizational skills
  • Analytical thinking capabilities
  • Technical systems understanding and troubleshooting proficiency
  • Creative problem-solving abilities
  • Detail-oriented approach

Responsibilities

  • Interface with clients and project teams to deliver Interactive Response Technology (IRT) solutions
  • Oversee IRT system maintenance and support processes
  • Lead system change control implementations during the maintenance phase
  • Design study data integration specifications for IRT and eClinical solutions
  • Create and ensure timely completion of IRT data review plans
  • Develop and maintain FAQ documents for customer support teams
  • Produce training materials for IRT systems and processes

Benefits

  • Collaborative team environment with diverse projects
  • Opportunity for professional development and growth
  • Engagement in innovative technology solutions
  • Exposure to international clients and projects
  • Focus on process improvement and efficiency
Full Job Description
Responsibilities:
  • Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management;
  • Responsible for overall maintenance for the team's IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system;
  • Lead implementation of system change controls for studies during maintenance phase;
  • Manage the design of study data integration specifications between the IRT system and other eClinical solutions;
  • Create data review plans for each of the team's IRT systems and ensure that reviews are completed on time per the plan;
  • Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues;
  • Responsible for the system training materials including manuals, walk through videos, and presentations;
  • Work with the client study team to setup the IRT system data upon system go-live;
  • Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve; troubleshoot escalated issues and identify resolutions;
  • Create and distribute support and maintenance reports for each of the team's IRT systems to both internal Suvoda team members and the client's study teams, as required;
  • Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager and other team members as required to identify and implement solutions;
  • Identify and assist with the implementation of process improvements for the services department;
  • Assist the product team with the design and development of new features by providing feedback based on client requests and project experience;
  • Assist the customer care team with providing support to system users in multiple countries via the telephone and email;
  • Assist with the training of new staff members on the Suvoda product and processes;
  • Perform other related duties as required;

Requirements:
  • Bachelor's degree or equivalent experience required
  • Interpersonal and communication skills
  • Time management and organizational skills
  • Analytical thinking
  • Ability to understand technical systems and perform troubleshooting
  • Creative problem solving
  • Attention to detail


#LI-JD1

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number - or request payment from you - during the job application or interview process. Any emails from the Suvoda recruiting team will come from a [redacted].com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.

As set forth in Suvoda's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here.

About Suvoda

Suvoda is a software company that provides clinical trial management systems for pharmaceutical companies. Their platform helps companies manage clinical trials more efficiently and effectively. The company was founded in 2012 and is based in King of Prussia, Pennsylvania.
Learn more about Suvoda
Size
100 employees
Industry
Pharmaceuticals & Biotech
Founded
2012
* Ladders Estimates

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