What You'll Be Doing

You will play a key role in supporting the Application Reliability Engineering - Governance & Controls function, with primary accountability for governance oversight, risk management, deviation tracking, control activities, and governance reporting within a managed services environment. You will help ensure processes, requests, and supplier activities are executed in accordance with established guidelines, controls, service levels, contractual obligations, and governance standards.

As a Technical Consultant (Governance & Controls), you will monitor and manage risks, deviations, and control-related issues, identify gaps or variances, and recommend or escalate appropriate actions to management as required. You will support the preparation, coordination, and delivery of governance and control reporting, providing insight into compliance, performance, and operational trends to support effective oversight and decision-making.

In addition, you will coordinate the end-to-end Moves, Adds, Changes and Deletions (MACD) request management process under a managed service contract. This includes reviewing each request for quality, completeness, accuracy, and technical validity, and addressing discrepancies or omissions with the appropriate stakeholders. You will assess scope of work against supplier pricing to determine reasonability, identify variances, and work with suppliers and internal teams to resolve issues in alignment with contractual and operational requirements. You will also support the design, coordination, execution, and verification of MACD activities while contributing to broader Governance & Controls priorities across the team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-2 day per week on-site, while other days will be remote.

How You'll Succeed

• Governance & Controls Support - Ability to support strong governance practices through effective management of risks, deviations, controls, and reporting requirements, while ensuring alignment with established processes, service levels, and contractual commitments.
• Service Excellence - Ability to understand stakeholder needs and expectations, provide a high standard of service in both direct and indirect interactions, and consistently support strong operational outcomes.
• Interpersonal Relationships - Knowledge of approaches, tools, and techniques for working collaboratively with individuals and groups, including internal stakeholders, suppliers, and senior management, in a constructive and professional manner.
• Problem Solving - Knowledge of approaches, tools, and techniques for recognizing, analyzing, anticipating, and resolving organizational, operational, control, and process-related issues.
• Analytical Thinking - Strong ability to assess request details, evaluate pricing and scope, identify discrepancies, and support informed recommendations and escalations.

Who You Are

• You can demonstrate experience in supporting governance and control activities, including managing or coordinating risk items, deviations, control oversight, and governance reporting in an operational or managed services environment. You can demonstrate experience in interpreting requirements to identify the best solution for Request Management and related Governance & Controls activities, while maintaining a high degree of accuracy and attention to detail. You can demonstrate strong stakeholder focus, with the ability to understand customer and business needs, provide excellent service in both direct and indirect ways, and fulfill expectations effectively. It's an asset if you have experience working with or supporting services delivered under a vendor managed services contract. You can demonstrate knowledge and experience with enterprise ticketing systems, preferably ServiceNow.
• You embrace and advocate change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

Expected End Date
2026-09-21

Job Location
Toronto-81 Bay, 17th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Data Entry, Information Technology (IT), Microsoft Excel, Troubleshooting, Vendor Management