This Technical Consultant (Engineer) works directly with clients for effective deployment of Isos Technology products and services. This individual is a self-starter who values team input and is willing to give input for the betterment of the team.
Responsibilities
Atlassian Expertise & Solution Delivery
- Serve as a subject matter expert on Atlassian tools, advising clients on products, related technologies, and Isos best practices, guidelines, and recommendations.
- Provide advanced support for end-user activities, including Jira workflow scripting/automation, Confluence content authoring, and Bamboo build plan creation.
- Understand client business requirements, integrations, and system architecture to recommend continuous improvements.
- Design and build sustainable, enterprise-grade solutions that can be successfully transitioned to client teams.
System Architecture, Infrastructure & Integrations
- Design and deploy highly available Atlassian environments (primarily Linux, occasionally Windows), including Jira, Confluence, Bitbucket, Bamboo, Crowd, and related tools.
- Author and maintain best practices for both on-premises and cloud-based Atlassian environments.
- Configure, maintain, and tune relational databases (PostgreSQL, MySQL, SQL Server, Oracle).
- Integrate Atlassian tools with authentication and directory services (Active Directory/LDAP, Crowd, OAuth, SAML).
- Work within complex networking environments and apply core enterprise networking concepts.
DevOps, Automation & System Reliability
- Utilize version control systems (Git, Subversion, Mercurial).
- Write and maintain system administration scripts (Bash, Python).
- Implement and enhance automation tooling to improve delivery efficiency.
- Use automated security testing platforms to audit and secure applications.
- Ensure deployments follow best practices for security, performance, and reliability.
Process Development, Team Enablement & Delivery Excellence
- Develop, document, and implement standardized processes and technical instructions.
- Continuously refine delivery processes for efficiency and scalability.
- Provide coaching, guidance, and mentorship to strengthen team capabilities.
Client Consulting, Strategy & Business Growth
- Communicate effectively with clients across industries and technical skill levels.
- Facilitate stakeholder discussions to identify needs, challenges, and opportunities.
- Collaborate with clients to create strategic roadmaps demonstrating ongoing value.
- Build strong client relationships and act as a trusted advisor.
- Identify opportunities to expand services and increase client value.
- Support clients in adopting best practices and evolving their Atlassian ecosystem over time.
Requirements
- 5+ years experience and/or expert knowledge of working in a technical operational environment
- Experience configuring and scripting for various operating systems with a strong focus on Linux and Windows
- Proven ability to troubleshoot complex systems that include multiple components
- Experience with configuring, and integrating with authentication / directory services like Active Directory (LDAP), Crowd, OAuth, and SAML
- Experience supporting and working with relational databases, with a strong focus on MySQL and PostgreSQL
- Experience with third-party and custom application installation, configuration, and/or support
- Experience scripting using REST APIs
- Ability to conduct yourself professionally and in accordance with Isos' values
- Ability to effectively manage time and expectations with internal resources and clients
- Ability to manage multiple clients and issues simultaneously
- Ability to communicate effectively (both orally and in writing) for technical and business operations audiences
- Ability to function on a highly collaborative team of fellow engineers as well as front end application admins
Preferred Experience
- Deploy Atlassian applications via configuration management tools such as Ansible, Puppet, or Chef, and infrastructure as code tools such as Terraform and CloudFormation
- Experience configuring and working within various deployment environments, including bare-metal, virtual machines, and public clouds (e.g AWS)
- Experience with Atlassian Forge
This position is primarily a work from home position and we consider applicants throughout the United States. We support pay transparency and the On-Target Earnings (OTE - which includes base salary, bonus, and other incentives) range for this position is between $85,000-110,000 (based on experience) combined plus a suite of employee benefits, paid time off, and a 401(k) plan with an employer contribution. Actual compensation can vary based on qualifications, experience, additional incentive opportunities, and geographic pay differentials.
