Suvoda

Technical Consultant, eCOA

Suvoda • $70K — $95K *
Conshohocken, PA 19428In-Person
Healthcare
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required
  • 1+ years in eCOA/IRT or related field preferred
  • Strong interpersonal and communication skills
  • Excellent time management and organizational abilities
  • Analytical thinking capabilities
  • Proficient in understanding technical systems and troubleshooting
  • Creative problem-solving skills
  • High attention to detail

Responsibilities

  • Act as the primary escalation point for complex eCOA support issues
  • Collaborate with clients and project teams for eCOA delivery
  • Oversee the maintenance and support processes for eCOA systems
  • Provide guidance to team members on eCOA maintenance tasks
  • Lead implementation of system change controls for eCOA bugfixes
  • Update study FAQ documents related to eCOA features
  • Develop system training materials including manuals and videos
  • Identify trends in support data and implement solutions
  • Assist in refining processes for continuous improvement
  • Support the product team with user feedback on new features
  • Train new staff on the Suvoda eCOA product

Benefits

  • Supportive work environment that encourages professional development
  • Opportunities to work on innovative eCOA solutions
  • Collaboration with cross-functional teams including product development
  • Exposure to international projects and diverse client needs
  • Potential for career growth within the Services Delivery department
Full Job Description
Technical Consultant , eCOA

Reports to: Delivery Lead, Senior Project Manager

Department: Services Delivery

Responsibilities:
  • Primary escalation point for the Suvoda Customer Care team on complex eCOA support issues requiring input from the project team or product development to resolve; troubleshoot escalated issues,identify resolutions , and create Product Support Request when needed.
  • Work with assigned clients and project teams responsible for the delivery of eCOA for clinical assessment data collection
  • Responsible for overall maintenance of eCOA systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT/eCOA system. (inclusive of all modalities)
  • Provide direct oversight of other delivery team members as necessary in their performance of related eCOA maintenance duties
  • Lead implementation of system change controls for studies during maintenance phase pertaining specifically to eCOA bugfixes. Coordinate with Product Development to advise on the Services needs related to Product updates or fixes.
  • Assist with updates to study FAQ documents, used by the customer care team to handle support inquiries and issues, and with maintenance of the FAQ template for eCOA related features/support request.
  • Responsible for the system training materials including manuals, walk through videos, and presentations.
  • Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager, eCOA Practice and other service team members as required to identify and implement solutions
  • Identify and assist with the implementation of process improvements for the services department
  • Assist the product team with the design and development of new features by providing feedback based on client requests and project experience
  • Assist the customer care team with providing support to system users in multiple countries via the telephone and email
  • Assist with the training of new staff members on the Suvoda eCOA product and processes
  • Perform other related duties as required

Requirements:
  • Bachelor's degree or equivalent experience required
  • At least 1 year of experience in eCOA/IRT or related field preferred
  • Interpersonal and communication skills
  • Time management and organizational skills
  • Analytical thinking
  • Ability to understand technical systems and perform troubleshooting
  • Creative problem solving
  • Attention to detail


About Suvoda

Suvoda is a software company that provides clinical trial management systems for pharmaceutical companies. Their platform helps companies manage clinical trials more efficiently and effectively. The company was founded in 2012 and is based in King of Prussia, Pennsylvania.
Learn more about Suvoda
Size
100 employees
Industry
Pharmaceuticals & Biotech
Founded
2012
* Ladders Estimates

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