Working Hours/Days6:30 am - 3 pm M-F
OverviewThe primary role of the Technical Communicator is to be the focal point for factory communication relating to product problems, troubleshooting direction, and goodwill requests. The TC is responsible for filtering and disseminating product support information to the department.
Basic Duties- Provide technical assistance to internal and external customers including emissions solutions support.
- DSN ticket administration with the required filtering, analysis, troubleshooting, known issue research, and decision making.
- Warranty and Goodwill claim administration.
- Service letter administration.
- Electronic software administration.
- Technician assistance with electrical and mechanical troubleshooting, service procedures, parts identification.
- Oil and coolant sample review and lead creation.
- Part and vendor identification assistance.
- Technician procedural document creation for new products and processes.
Qualifications- 8 + years of experience in technical communications within industrial equipment and power generation environments.
- Effective communicative ability - both oral and in written technical reports.
- Military encouraged to apply
- Completed basic courses in diesel engines, electrical systems and able to use and explain schematics as used in Caterpillar Service Manuals.
- Effective verbal and written communicator, able to use and develop resources to improve technician efficiency.
Altorfer Industries offers an industry leading compensation and benefit package:- Health, Dental, Vision, Disability, and Life Insurance
- 401(k)
- Paid Holidays
- Paid Parental Leave and Funeral Leave
- Paid Time Off: Prorated 80 hours of PTO
- Education Assistance
- Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection
Payrate: $80,000 - $110,000 annually
Posted MinUSD $80,000.00/Yr.
Posted MaxUSD $110,000.00/Yr.
Physical Requirements/Working ConditionsThis position works in a shop/office environment. May on a continuous basis walk, bend and lift up to 75lbs. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the shop environment is usually moderate to high. Noise level in the office environment is usually moderate to low. Must be flexible to work varying schedules and hours as needed. Occasional travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
