Job Description

Ready to take your careerglobal?

What you'll own:

• You will serve as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries.

• You will provide support in research and resolution of problems and inquiries.

• Your interpersonal skills, technical product knowledge and expertise will be critical to responding to daily client-centric activities.

• You will need to maintain comprehensive knowledge of applicable products, services and company policies and procedures.

• Collaborate with the product and engineering organizations on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market leading payment solutions.

• Become a subject matter expert on Integrated/ Omnichannel Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.

• Have awareness of changing technical trends within the payment processing industry, scheme/ PCI compliance, mandates and their impacts on customer projects.

• Provide technical support to Worldpay B2B Payments customers in the primary areas of:

  • Payment Card and Tokenization integration functionality from SAP to Worldpay B2B Payments processing platform.

  • SAP (ECC and S4 HANA ) business logic workflow, ABAP, user exits, and configuration in payment processing related aspects of SD, FI and CRM.

  • Processing and technical aspects of the payment processing industry as related to Worldpay B2B Payments

What you'll bring:

• 5+ yearsrelevant experience in a similar role

• Working knowledge of Operating Systems i.e. Windows, Linux and basic Networking concepts.

• Ability to analyze and solve problems using learned techniques and tools.

• Strong organizational and time management skills

• Resourceful and proactive in gathering information and sharing ideas.

• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.

• Strong problem-solving expertise within a technical support or client relations role.

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.

• Bachelors degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.

Added bonus if you have:

• Experience with Integrated/ Omnichannel payment solutions.

• Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.

• Knowledge of APIs/ Java Environments/ SDKs.

About the team:

The B2B Payments Support Services team provides support for our merchants who use the B2B suite of payments products and solutions. The team interacts externally with merchants as they assist in problem solving and internally with Development teams and Professional Services teams on Product enhancements or customizations.

Our inclusive and global teams win together every day.Wereproud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connectionsitsunmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes aGlobalpayer?

Globalpayersthink like a client, act like anownerand win as one team.Werecurious and innovative  always finding better ways to deliver impact. We empower each other to make decisions, anditsour passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like aGlobalpayer. Apply now to take your careerglobal.

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