As a Technical Architect on our Professional Services team, you will be at the forefront of the post-sale experience for customers with complex technical needs. You will be responsible for translating our customer's functional aspirations into outcome-driven solutions wrapped around Gong's integration ecosystem. As the technical solution owner, you will work hand-in-hand with Professional Services Engagement Managers and Consultants on integration discovery, design, testing, and deployment activities throughout a customer engagement. You will also work cross-functionally with Gong Support, Engineering, Product, and R&D counterparts to deliver high-value customer outcomes. Technical Architects are curious, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term.
RESPONSIBILITIES- Provide exceptional technical consulting and guidance via email, web and/or phone for our customers using Gong product(s) to a variety of audiences, including executive-level technical decision makers.
- Master and maintain expertise of Gong's product lines and its integration ecosystem for 3rd party solutions - including telephony systems, web conferencing, calendar/email, CRM, and Gong's API framework.
- Lead, contribute to, or participate in multiple customer engagements concurrently.
- Execute technical consultation, discovery, and design workshops with customers and partners (onsite or remote) - capturing the business problem(s) and recommending a successful Gong solution.
- Plan, guide, and execute data migrations from competitive solutions to the Gong platform.
- Conduct virtual technical overviews and knowledge transfer sessions to Customers.
- Produce detailed technical design/guidance documentation as needed.
- Confidently respond to high-profile, high-impact customer escalations.
- Liaise weekly with Engagement Managers on project status, issues, and remaining effort on project deliverables.
- Work closely with customer's technical and security teams to instill confidence in deploying and integrating Gong with internal systems in accordance with their IT governance policies.
- Assist pre-sales teams in gathering technical requirements and providing level of effort estimates for prospective customers.
QUALIFICATIONS- 6+ years of experience in system, technical, or solution architecture - preferably in a Cloud, SaaS, and/or enterprise software environment.
- Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
- Experience with RESTful and JSON API implementation and integration approaches
- Familiarity with server-side and client-side programming language concepts and use cases
- Strong CRM experience and architecture knowledge (Salesforce.com, HubSpot or Dynamics preferred).
- Experience with SaaS applications that support large-scale business processes.
- Experience advising on data migrations, mergers, and splits preferred
- Ability to work with various customer Ops & Technical teams.
- SSO configuration & troubleshooting experience.
- Excellent instincts and ability to interface seamlessly with senior-level executives.
- Bachelor's Degree.
- Willingness to travel.
PERKS & BENEFITS- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $149,000 - $175,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the [redacted].io domain. Any outreach claiming to be from Gong via other sources should be ignored.
