Role Overview
This role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support.
Key Responsibilities
- Monitor Outlook, Teams, and ServiceNow for incidents and questions.
- Review logs to identify and resolve issues
- Oversee the deployment, configuration, and optimization of job scheduling software.
- Perform testing of all new/updated applications, processes, and data feeds.
- Monitor critical systems to ensure running as expected.
- Document technical issues, solutions, and processes for future reference and analysis.
Qualifications and Skills
- 5+ years of experience in application support.
- Experience with enterprise job scheduling software (e.g., JAMS, etc.).
- Familiarity with digital workflow platforms (e.g., ServiceNow) and ITIL methodologies.
- SQL for troubleshooting issues with queries is preferred.
- Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.
- Experience with fuel systems is preferred.
Soft Skills
- Strong analytical and critical thinking skills to resolve complex technical problems.
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to manage multiple tasks.
- Ability to work independently and part of a team.
Work Conditions
- This role requires working in a CK office 5 days per week (Monday through Friday). The preferred office is Tempe, AZ. An alternate option is Charlotte, NC.
- This role requires acting as the primary after-hours on-call support once every four weeks, and backup support once every four weeks.
