DescriptionAbout the PositionTechnical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.
We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer's real-world goals.
Strong preference to someone who is blingual (spanish speaking).Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value-all while engaging with stakeholders across levels, from hands-on engineers to senior executives.
Responsibilities:- Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
- Solve customer's technical problems by adopting the platform, integrating new data and existing integrations
- Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
- Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
- Build a successful and ongoing game plan for each customer based on a specific data analysis and customer's needs
- Establishing relationships and engaging with technical counterparts to drive product adoption
- Advocate internally for customer needs within Coralogix and influence a product development roadmap
Requirements- Native level of Spanish and English- Must
- High technical knowledge in DevOps / Cloud / Observability tools
- at least 2 years Experience in customer facing positions in post sale, delivery, services, stakeholder management, lead QBR's
- Hands-on experience in technical integrations and complex troubleshooting
Nice to have - Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
- Strong presentation skills with the ability to establish credibility with executives
- Hands-on Engineering/DevOps background - advantage
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
- BSc degree in Computer Science / Engineering - advantage
- Experience in SAAS B2B software companies - advantage
Cultural FitWe're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.
Compensation and rewards
- The on-target earnings range for this role is $160,000 - $200,000. When determining your salary, we consider your experience, skills, education, and work location.
- Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.
