About the RoleOuttake is looking for a
Technical Account Manager to lead customer-facing engagements and ensure successful delivery from pilot to long-term adoption. In this role, you'll live at the intersection of customer needs, product capabilities, and internal execution. If you're customer-obsessed, like building trusted relationships, and are excited to roll up your sleeves technically, this role is for you.
Responsibilities- Pre-sales execution: Partner with sales team to understand customer goals, gather technical requirements, support pilots, and deliver tailored demos
- Platform configuration: Own customer environment deployment and post-sale technical execution, including platform spin-up, prompt engineering, and configuration
- Technical POC: Serve as the primary technical point of contact for customers, managing expectations and guiding them through product capabilities and evolution
- Customer delight: Lead customer onboarding and enablement to drive adoption and monitor health signals to proactively identify risks, new revenue opportunities, and next steps
- Champion for scale: Capture and share customer insights, best practices, and recurring patterns to educate internal teams and improve product and process scalability
What you'll need to bring- 4+ years of experience in customer-facing technical roles such as account management, solutions engineering, or customer success
- Strong technical aptitude with the ability to deploy, configure, and troubleshoot platforms
- Experience working directly with enterprise customers, including a variety of technical and non-technical stakeholders
- Excellent communication skills with the ability to explain complex concepts clearly and confidently
- Highly organized and capable of managing multiple customer engagements at once
- Natural curiosity and genuine passion ****for product excellence and continuous improvement
- Willingness for occasional (~1-2x quarterly) travel to customer sites for check-ins and relationship-building
Bonus Points- Hands-on agent experience: Exposure to setting up and configuring AI agents
- Experience at a fast-paced start-up: You've already cut your teeth at an early-stage start-up or other high growth environment
- Project implementation experience: Not only have you designed a program, but seen it through to fruition with detailed planning, execution, and outcome-tracking
Life at Outtake- Office: We are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter.
- Health: 100% company-paid medical, dental, and vision for employees.
- Time Away: Flexible PTO. We trust adults to manage energy, not clock time.
- Culture & Team: Annual company retreats and regular in-person events.
