Description & RequirementsThe Role:
We have an exciting opportunity for an individual to join the Client Service team as a Technical Account Manager, based in the New York office. Your role will be vital in supporting new and existing content partners; you will be handling incoming queries and technical issues, as well as proactively working with our partners to ensure their OTC pricing content is delivered in an accurate, timely and effective manner. To do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. You will work closely with Relationship Managers and other business areas to set company strategy around contributed content and ensure your account strategy is aligned with it.
We'll Trust You to:
- Build strong and collaborative relationships with the OTC pricing content providers by having a deep understanding of the technology they use, their data goals and challenges to offer outstanding services
- Work closely with a global team of motivated account managers, technical specialists, relationship managers and product managers to better understand our clients' data needs and key market trends and develop your account strategy
- Optimize data ingestion workflows by understanding the data infrastructure internally and externally to help our content providers maintain and improve data quality and optimize content dissemination
- Become a true domain expert in OTC pricing data by using business intelligence to help spot trends, identify gaps and areas for data acquisition and data content improvements
You'll Need to Have:
- Exceptional customer service skills, with the ability to handle and prioritize multiple client queries and projects simultaneously
- Ability to handle and support key accounts, helping them maintain and improve custom systems related to content dissemination
- Confidence to lead strategic technical and business relationships
- Drive and passion to develop your own ideas and strategies for your accounts
- Good interpersonal skills and a desire to work directly with customers
- A proactive demeanor with the confidence to challenge the status quo and a real desire to improve practices and processes
- Experience in finding technical solutions to help automate or improve our content partners' data workflows and find efficiencies, for example improving data creation and distribution capabilities
- Keen interest and understanding of financial markets, including demonstrated experience of at least one of the asset classes e.g. Equities or Derivatives or Fixed Income etc.
We'd Love to See:
- Knowledge of FIX Connectivity and the following programming languages: Python, SQL and VBA
- Experience in using business intelligence to identify gaps and trends, or opportunities for product enhancements
- Experience in data analytics tools; business intelligence tools or similar
- Interest in or experience of using data analytical tools to find opportunities for product and content improvements
- Prior experience working as an Account Manager in a tech-focused organization
Does this sound like you?
Apply! If we believe that you're a good match, we'll get in touch to let you know the next steps.
Salary Range = 90,000 - 125,000 USD Annual + Benefits + Bonus
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
