Position ScopeThe Technical Account Manager is responsible for managing and expanding a portfolio of strategic customer accounts by combining consultative sales execution with deep technical understanding. This role serves as a trusted advisor to customers, aligning FPS's technical solutions with customer operational and business objectives to drive long-term partnerships and sustainable revenue growth.
The ideal candidate is customer-centric, technically astute, and experienced in navigating complex sales environments involving engineering, operations, and executive stakeholders.
Key ResponsibilitiesAccount & Customer Management- Own and manage a portfolio of strategic and key customer accounts
- Act as the primary commercial and relationship lead for assigned customers
- Build trusted, long-term relationships with stakeholders at all organizational levels
- Conduct regular account reviews, performance check-ins, and strategic planning sessions
- Drive customer retention, contract renewals, and account expansion initiatives
Technical Solution Alignment- Develop and maintain a strong understanding of FPS products, systems, and capabilities
- Understand customer processes, technical environments, and operational challenges
- Translate customer requirements into tailored technical and commercial solutions
- Collaborate with Sales Applications, Design, and Engineering teams on solution development
- Support technical presentations, demonstrations, pilots, and proof-of-concept engagements
Sales Execution & Revenue Growth- Identify, qualify, and develop new opportunities within existing accounts
- Lead the sales cycle from opportunity identification through negotiation and contract close
- Prepare proposals, pricing strategies, and commercial terms in collaboration with internal teams
- Meet or exceed assigned revenue, margin, and growth targets
- Maintain accurate pipeline management, forecasting, and reporting
Internal Collaboration & Customer Advocacy- Serve as the "voice of the customer" within FPS
- Coordinate cross-functional teams including Engineering, Manufacturing, Project Management, and Service
- Proactively manage commercial or technical escalations affecting customer satisfaction
- Ensure smooth transitions from sales to project execution and delivery teams
Customer Success & Value Realization- Ensure customers achieve measurable business and operational value from FPS solutions
- Monitor solution adoption, performance, and lifecycle engagement
- Identify potential risks to customer satisfaction or retention and implement mitigation plans
- Support onboarding, implementation, and long-term account engagement strategies
Market & Product Insight- Gather and communicate customer feedback, market intelligence, and competitive insights
- Stay current on industry trends, regulations, and emerging technologies
- Contribute customer-driven insights to product development and innovation discussions
Skill & QualificationsRequired- Bachelor's degree in engineering, Business, or a related discipline (or equivalent experience)
- Experience in technical sales, account management, or customer-facing roles
- Strong ability to understand and communicate technical concepts and solutions
- Proven success managing complex, consultative sales cycles
- Excellent interpersonal, communication, and presentation skills
- Strong negotiation, influencing, and relationship-building capabilities
Preferred- Minimum 5 years in experience in industrial equipment, food processing, SaaS, or technology-driven environments
- Background working closely with engineering, operations, or manufacturing teams
- Experience managing enterprise or strategic customer accounts
- Familiarity with CRM platforms, forecasting tools, and structured sales methodologies
