About the roleYou are the specialist for Canadian Payroll (including Time & Attendance and Time Off integration) and Canadian Benefits for Rippling's customers.
You are the definitive internal and external resource on how Canadian payroll connects with T&A and Time Off, and on Canadian benefits administration, including carrier connections, eligibility rules, and compliance requirements specific to Canada. You will support both Canadian TAMs and US-based TAMs who carry accounts with Canadian payroll.
What you will do- Payroll Configuration Audits - Review live customers' pay schedules, tax configurations, and T&A/Time Off connections to identify errors, inefficiencies, or compliance gaps and deliver clear remediation recommendations
- Payroll + T&A/Time Off Enablement - Train customer admins on how Canadian payroll integrates with Time & Attendance and Time Off modules, and address common misconfigurations
- Feedback loop to Product - Capture structured feedback on payroll and benefits performance, surfacing recurring themes and Canada-specific insights to Product and Engineering
- Benefits Configuration & Optimisation - Review Canadian benefits setup, carrier connections, and eligibility rules to ensure accuracy and compliance
- Internal TAM/AM Enablement - Serve as an internal knowledge resource, upskilling TAMs and AMs on Canadian payroll and benefits.
- Structured engagement delivery - Provide documented findings and next steps from every engagement and drive engagements initiated reactively by TAMs/AMs or proactively where risk or complexity warrants it
- Training asset development - Build reusable training assets covering Canadian payroll best practices and benefits configuration, plus internal enablement materials for TAMs, AMs, and IMs
What you will need- 3+ years of SaaS experience in payroll process, consulting, implementation, or support
- Deep working knowledge of Canadian payroll, including provincial tax and compliance requirements
- NPI certification a must.
- Added Plus: Experience with Canadian benefits administration.
- Passion for helping customers and colleagues
- Ruthless prioritization and time management
- Ability to explain complex payroll and benefits scenarios in simple, clear written or verbal communications
- Strong attention to detail and ability to solve complex, interdependent configuration problems
- Interest in actively working with product and engineering teams to feed Canada-specific product gaps into the roadmap
Additional InformationRippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
#li-hybrid
#li-remote
The pay range for this role is:
100,000 - 118,400 CAD per year (CA)
