About the Team and Role:We are seeking a Tech Solutions Specialist who will analyze technical business requirements for Medium, Large, and Enterprise level merchants within eBay's newly acquired business pipeline. In this role, you will consult on multiple projects involving potential sellers, both new and existing in the eBay Marketplace. The role is responsible for guaranteeing that our partnered merchants are equipped with a reliable foundation of eBay's technical standard procedures and conduct. Individuals in this role will share approaches consistent with eBay and eCommerce industry guidelines, helping businesses achieve success with eBay. Members of this role will report to the manager of the Technical Solutions team in the Professional Services organization, which is part of Seller Excellence.Responsibilities- Support technical discovery sessions with developers supporting software partners or enterprise sellers to understand integration needs, requirements, scope, and timelines.
- Develop partner or seller-specific integration plans in collaboration with external developers and internal collaborators.
- Serve as a technical point of contact between clients, internal teams, and partners to clarify integration scope, achievements, dependencies, and next steps.
- Provide recommendations to external clients on implementation approaches for technical systems and software solutions, using established practices and guidelines.
- Prepare and update onboarding documentation for API and MIP integration paths.
- Lead partners and sellers through the integration process from kickoff to launch, assisting in spotting risks, resolving issues, and ensuring deliverables stay on schedule.
- Test end-to-end system compatibility and find opportunities to improve integration quality and efficiency.
- Troubleshoot existing integrations and debug integration issues in partnership with development, customer, and support teams.
- Support a smooth transition of clients to account and partner management teams for ongoing relationship management and growth.
- Contribute to process improvements that improve integration workflows, documentation, tools, and frameworks.
- Partner with 3PP Growth, Implementation/Onboarding, Account Management, Product, and other teams to support adoption of new features and successful integrations.
- Document and track onboarding activities in Salesforce and provide regular updates on critical metrics.
- Participate in internal and external meetings, sharing clear updates, risks, decisions, and next steps with relevant collaborators.
Required Qualifications- 4-6 years of experience in Sales Engineering, Engagement Management, Implementation, Technical Account Management, Client Onboarding, or a related field.
- Working experience with Java, .NET, Python, SOAP/XML, REST/JSON, or equivalent technologies.
- Project management abilities, including the capability to handle timelines, dependencies, risks, and deliverables.
- Experience with HTTP/HTTPS protocols and web services.
- Technical understanding of software build, development, testing, and debugging practices.
- Experience working directly with clients or partners to support technical implementation or onboarding.
- Understanding of File Transfer Protocol and FTP client software.
- Experience using Postman or similar API testing tools.
- Experience using Jira or similar ticketing systems.
- Knowledge of Salesforce or another CRM platform.
- Ability to communicate clearly with internal and external collaborators across technical, operational, and commercial audiences, adjusting communication to support understanding and alignment.
Additional Skills- Passion for helping clients onboard successfully through clear mentorship, practical problem-solving, and process improvement.
- Capability to handle moderately complex integration or deployment projects in a group-focused setting.
- Strong interpersonal skills and ability to build effective working relationships across teams.
- Demonstrates good judgment, accountability, and follow-through in managing project work from kickoff through launch.
- Values people, ethics, dedication, collaboration, and an engaging team culture.
- Strong analytical and organizational skills.
- Experience managing various projects at once, revising plans as priorities, timeframes, or conditions change.
- Willingness to share expertise, provide constructive feedback, and support peers or newer team members.
Additional DetailsThe base pay range for this position is expected in the range below:
$92,400 - $162,900
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
