Amazon

Tech Customer Solution Manager, MCCF

Amazon$131K — $177K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in STEM or related field.
  • 5+ years in enterprise IT as a vendor, consultant, or similar role.
  • Proven experience managing technical and operational programs at scale.
  • Strong customer-facing experience with a focus on relationship building.
  • Demonstrated ability to strategize and lead cross-functional teams.

Responsibilities

  • Manage complete onboarding for MCF and BwP products for various customer segments.
  • Guide customers through service selection and operational integration.
  • Collaborate with multiple teams to launch services effectively.
  • Communicate product value to key customer stakeholders.
  • Identify and drive innovation opportunities to enhance customer service.

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage.
  • 401(k) matching to support retirement planning.
  • Generous paid time off and parental leave policies.
  • Access to mental health support and employee assistance programs.
  • Flexible spending accounts for additional financial planning options.
Full Job Description
The Multichannel Commerce Fulfillment (MCCF) team is seeking a Technical Customer Solution Manager (CSM-T). This role is a high impact, high visibility role , responsible for the success of customers adopting Multichannel Fulfillment (MCF) or BwP (Buy With Prime) products. The CSM-T has a solution mindset and owns all aspects of the customer journey from discovery to understanding customer requirements to launch planning and execution. They are also expected to build the relationships by partnering across multiple teams such as sales, account management, product, engineering , operations and solution architects to successfully launch the customer on MCCF products and features.

The successful candidate will have demonstrable experience in (1) complex customer launches and/or solutions management. (2) experience managing technical and non-technical projects with a proven ability to work across broad functional teams (3) owning internal as well as customer facing operating procedures, with a continuous lens on process improvement and innovation , (4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.

Key job responsibilities

- Manage end to end MCF, BwP and ASCS launches for customers in enterprise and SMB customer segments.

- Provide a consultative approach to onboard customers, guiding them to the right services/integrations and operational flows, and building holistic and comprehensive workback plans to lead cross-functional teams toward outcomes.

- Work cross-functionally to launch merchants on ASCS and MCCF services (e.g., Sales, Product, Tech, Operations).

- Utilize subject matter expertise to communicate the value of ASCS products to key customer stakeholders.

- Seek and drive opportunities to innovate/improve products and services for customers, and to help the team.

BASIC QUALIFICATIONS

- Bachelor's degree in Science, Technology, Engineering, Math, or a related field

- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience

- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs

- Experience in customer-facing roles

- Experience leading technical or operational programs from midsize to large scale, with thought leadership in program strategy, ROI-driven business cases, and experience leading cross functional team toward successful delivery of customer outcomes

PREFERRED QUALIFICATIONS

- AWS or other cloud certification

- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle

- Experience coordinating between project teams and customers to meet unique customer requirements

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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