This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.
Inshort, you will lead daily End User Computing support operations for DriveTime’s corporate locations in Tempe and Mesa, serving as both a hands-on technical resource and a leader for the IT Support team. You will help ensure employees receive reliable, professional, and timely IT support while driving continuous improvement across support processes, vendorcoordination, technology deployments, and end-user experiences. This role is ideal for someone who enjoys balancing technical troubleshooting, team development, operational excellence, and customer service while leading by example.
Inlong, as the Team Lead, End User Computing, you will be responsible for:
- Leadingdaily End User Computing support activities, including ticket triage, workload prioritization, escalation management, and onsite support coverage.
- Coachingand mentoring IT Support team members on troubleshooting techniques, customer communication, ticket documentation, and professional development.
- Servingas a technical escalation point for complex issues involving hardware, software, Microsoft 365, endpoint devices, network connectivity, conference room technology, AV systems, and user access.
- Supportingnew hire onboarding, employee transfers, device refresh initiatives, and deployment readiness through equipment setup, imaging, inventory management, and coordination efforts.
- Actingas the primary IT point of contact for assigned corporate locations, ensuring technology needs are addressed efficiently and effectively.
- Coordinatingwith vendors, Facilities, Procurement, Security, Infrastructure, IAM, and other IT teams to support business operations and technology initiatives.
- Managingvendor relationships for onsite technology services, ensuring deliverables meet quality standards and are completed with minimal business disruption.
- Overseeingvendor-supported activities such as conference room technology upgrades, hardware deployments, network cabling, access control systems, and location-based technology projects.
- Creatingand maintaining standard operating procedures, knowledge articles, checklists, and support documentation to improve service consistency and team efficiency.
- Participatingin IT projects involving endpoint management, hardware lifecycle planning, AV technology, access control systems, and corporate support operations.
- Identifyingrecurring issues and implementing process improvements, documentation updates, or training opportunities to increase operational effectiveness.
- Ensuringtickets are documented, prioritized, resolved, or escalated appropriately while maintaining strong communication and accountability throughout the support lifecycle.
So,What Kind of Folks Are We Looking For?- Ahands-on leader who enjoys solving technical challenges while helping others grow and succeed.
- Astrong communicator who can build trust with employees, vendors, and business partners at all levels.
- Someonewho takes ownership, follows through on commitments, and ensures issues are resolved effectively.
- Acustomer-focused professional who delivers a positive support experience while managing competing priorities.
- Acollaborative team player who can partner across departments to achieve shared goals.
- Anorganized and detail-oriented individual capable of balancing tactical support needs with larger operational initiatives.
- Aproactive problem solver who continuously looks for opportunities to improve processes, documentation, and service delivery.
- Someonecomfortable working in a fast-paced environment where adaptability and responsiveness are critical.
TheSpecifics- 3+years of experience in IT support, desktop support, help desk, endpoint support, or a related technical support role.
- Previousexperience serving as a Team Lead, Senior Technician, mentor, or informal technical leader preferred.
- Highschool diploma or GED required; additional technical education, certifications, or coursework preferred.
- Strongtroubleshooting experience supporting Windows, macOS, Microsoft 365, hardware, printers, peripherals, VPN connectivity, user access, and business applications.
- Experiencemanaging ticket queues, prioritizing work, and maintaining service-level expectations.
- Abilityto work onsite and support the technology needs of multiple corporate locations.
- Abilityto lift, move, and deploy IT equipment as needed.
- Strongorganizational, customer service, communication, and problem-solving skills.
Niceto Have- Experiencewith Microsoft Intune, Autopilot, endpoint imaging, device lifecycle management, inventory tracking, and remote support tools.
- Familiarity withActive Directory, Entra ID, Exchange Online, MFA, VPN technologies, and identity/access management troubleshooting.
- Experiencesupporting conference room technology, AV systems, cameras, access control systems, and structured cabling initiatives.
- Experiencecoordinating technology vendors, managing onsite technology projects, and partnering with Facilities or Procurement teams.
- A+,Apple, Microsoft, or other industry-recognized technical certifications.
