Carrier Global Corporation

Team Lead Customer Service

Carrier Global Corporation$69K — $139K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience leading customer service teams and operational management.
  • Strong organizational, communication, and empathetic skills.
  • Resilient and solution-oriented under pressure.
  • Knowledge in customer service or technical services is a plus.
  • Fluent in German; proficiency in English is advantageous.

Responsibilities

  • Lead and coordinate the customer service team.
  • Plan and implement staffing schedules, ensuring quality control and performance monitoring.
  • Conduct employee appraisals and team meetings.
  • Analyze customer satisfaction and derive actionable insights.
  • Utilize KPIs to evaluate customer satisfaction and suggest improvements.
  • Enhance internal processes to increase efficiency.

Benefits

  • Permanent position in a successful company merging new technologies with a modern workplace culture.
  • Company-sponsored retirement plan.
  • 30 days of paid vacation per year.
  • Diverse career opportunities within an international network.
  • Long-term prospects in a growing organization.
  • Extensive training and development opportunities.
  • Flexible working hours.
  • Open communication and collegial atmosphere.
  • Mentorship during onboarding.
Full Job Description

Zur Verstärkung unseres Teams suchen wir zum nächstmöglichen Zeitpunkt eine/n Team Lead Customer Service.

Aufgaben:

Als Team Lead Customer Service sind Sie verantwortlich für:

  • Führung und Koordination der Customer Service- Mitarbeiter

  • Einsatz und Planung, Qualitätskontrolle und Performance-Überwachung

  • Durchführung von Mitarbeitergesprächen und Teambesprechungen

  • Analyse von Kundenzufriedenheit und Ableitung von Maßnahmen

  • KPI getriebene Analyse der Kundenzufriedenheit und Ableitung von Optimierungsmaßnahmen

  • Verbesserung interner Prozesse zur Effizienzsteigerung

Anforderungen

  • Erfahrung in Teamleitung und operativer Steuerung von Service-Teams

  • Organisationsstark, kommunikationsstark und empathisch

  • Belastbar und lösungsorientiert

  • Kenntnisse im Bereich Kundenservice oder technische Dienstleistungen von Vorteil

  • Fliessend in Deutsch, Englisch vorteilhaft

Unser Angebot

  • Festanstellung in einem erfolgreichen Unternehmen, in dem neue Technologien auf eine moderne Arbeitsplatzkultur treffen

  • Betriebliche Altersvorsorge

  • 30 Tage bezahlten Urlaub im Jahr

  • Vielfältige Karrieremöglichkeiten in einem internationalen Netzwerk

  • Langfristige Perspektiven in einem wachsenden Unternehmen

  • Umfangreiche Fort- und Weiterbildungsmöglichkeiten

  • Flexible Arbeitszeiten

  • Offene Kommunikation und kollegiale Atmosphäre

  • Ein Mentor während der Einarbeitung

Vergütungsspanne

Die jährliche Vergütung für diese Position liegt zwischen €69,500.00-€139,500.00 Faktoren wie Fähigkeiten, Ausbildung, Erfahrung und weitere Qualifikationen können die Vergütung innerhalb dieser Spanne beeinflussen. Faktoren, die die Vergütung innerhalb dieser Gehaltsspanne beeinflussen können, sind unter anderem Qualifikationen, Ausbildung, Berufserfahrung, die Anwendbarkeit eines Tarifvertrags (CLA), die marktübliche Vergütung für die Position sowie weitere besondere Qualifikationen der erfolgreichen Kandidatin bzw. des erfolgreichen Kandidaten.

Weitere Vergütung

Diese Position hat Anspruch auf kurzfristige Bonuszahlungen.

Leistungen

Wir bieten ein wettbewerbsfähiges Gesamtvergütungspaket mit zusätzlichen Benefits und Gesundheitsprogrammen. Diese variieren je nach Position und Standort.


Einsatz von KI

Technologiegestützte Tools können einzelne Schritte des Einstellungsprozesses unterstützen, bleiben dabei jedoch stets unter menschlicher Aufsicht.

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Net Income
$1.9 billion
Revenue
$17.4 billion

Similar Jobs

More Jobs at Carrier Global Corporation

More Business Services Jobs

Find similar Team Lead Customer Service jobs: