As Zensurance continues to grow, so does our Renewals Team! Our Automated Renewals team is hiring a Team Lead to deliver unmatched renewal retention and customer service for our existing clients. Our Automated Renewals Team handles a high volume of SME commercial renewals with minimal changes. Reporting to the Practice Lead, this position is paramount to providing unparalleled service and support to our clients. Responsibilities - Leadership: • Develop a deep understanding of company goals and initiatives; cascade these to the team and individual level. • Manage individual performance, goal-setting, and create impactful performance plans. • Provide motivation, coaching, training, and developmental opportunities to team members to ensure they perform to required standards and achieve objectives. • Perform regular 1:1 meetings with direct reports along with productive weekly team meetings to elevate high performance. • Perform monthly audits to ensure team quality standards are met and exceeded, and provide just-in-time coaching on identified performance gaps. • Identify training needs, assist with facilitating training sessions, and provide new hire onboarding as well as continuous learning sessions for existing team members. • Create an inspiring team environment with an open communication culture. • Establish relationships within the Sales leadership team, communicate updates to the team, and provide feedback to management. • Set team objectives and oversee the team's day-to-day activities, ensuring all tasks are completed within Service Level Agreements (SLAs) and goals are met. • Manage team's staffing plans and ensure adequate resource coverage. • Manage and oversee all client escalations with integrity and professionalism. Responsibilities - Specialized Focus: • Handle renewal insurance leads provided by Zensurance. • Assess the needs of potential clients to advise on coverage requirements. • Map out and make improvements to the customer journey to elevate customer satisfaction as measured through our Net Promoter Score. • Identify and coach staff to create cross-sell opportunities. Requirements: • License: Valid provincial broker's license required, RIBO preferred. • Industry Experience: 5+ years of insurance experience, commercial preferred. • People Leadership: 1+ years of people leadership or supervisory experience. • Goal Orientation: Persistence and agility to meet set targets consistently. • Execution & Detail: Attention to detail and demonstrated flexibility in managing multiple stakeholders and clients at a time. • Communication: Excellent written and verbal communication skills with the ability to manage complex conversations. • Designations: CAIB or CIP designation is an asset. $75,000 - $90,000 a year The total cash compensation range including OTE for this role is $85,000, with a top earning potential of $115,000. The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based case incentive awards. Benefits & Perks at Zensurance: At Zensurance, we know that when our people thrive, so does our business. That's why we offer a flexible, people-first work environment designed to support your well-being, growth, and success. If you're looking for a team that values learning, collaboration, and impactful work, we'd love to meet you! Work Your Way • Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace • Top-tier tech: "Office in a box" with all necessary tech equipment • Half days before public holidays: Enjoy half days before long weekends Your Health, Your Way • Flexible health and dental plans for families, including mental health support • Health & personal spending accounts to invest in wellness your way • Parental leave top-up, because family comes first Investing in Your Growth • Education assistance reimbursement for courses, conferences, books, and memberships • Opportunities to learn from industry experts and grow your career Staying Connected • Weekly Friday huddles to share updates and connect across teams • Virtual & in-person team-building events to strengthen our culture We're building something special. Come be a part of it!