Charles Schwab

Team Lead, Advisor Services WST

Charles Schwab • $75K — $95K *
Orlando, FL 32828In-Person
Finance & Insurance
Less than 5 years of experience
4 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in financial services or operations management
  • Strong problem-solving and organizational abilities
  • Proven experience in training program development and delivery
  • Desire to lead and develop team members
  • Proficient in managing multiple tasks under tight deadlines
  • Comprehensive understanding of Advisor Services and brokerage industry
  • FINRA Series 7, 63, 9/10 licenses required.

Responsibilities

  • Partner with the Team Manager to maintain operational workflow quality
  • Manage escalations for complex requests and drive them to resolution
  • Ensure quality standards exceed business partner and Advisor expectations
  • Monitor and assess case workflow to meet service level agreements
  • Provide coaching to team members to enhance work quality and alignment
  • Identify and educate teams on trends to improve operational efficiency
  • Collaborate with management on supervision plans when needed
  • Optimize workflows to enhance client and employee experience.

Benefits

  • Bonus or incentive opportunities
  • Comprehensive benefits package
  • Professional development and training programs
  • Flexible work arrangements
  • Supportive team environment focused on advancement.
Full Job Description
In Advisor Wealth Services we have built our business on serving the needs of RIAs and advancing an industry that helps the advisor and their clients thrive.  We understand their needs, and work side by side providing them the support to help them manage their firm and meet their goals.  In the centralized Workflow Solutions team, our mission is to provide quality and timely workflow support to our service teams and our Advisors.

 

The Workflow Solutions Team Lead plays a hybrid role of handling managerial and supervisor responsibilities while also balancing production to provide support to the team. They will be relied upon to monitor our case workflow for meeting our service level agreements, providing applicable coaching to team members, handling escalated items from internal or external inquiries, while also staying in production as needed to meet demand.

 

In this role you will:

  • Partner with Team Manager to ensure all operational workflow for the service organization is completed with the highest quality and by stated service level agreements (SLA)
  • Handle complex or out-of-the box requests or SME roles and own them to completion
  • Advocate for the Advisor experience by owning the escalation and/or exception process by balancing risk in an effort to find a resolution
  • Manage to a standard of quality in our work that exceeds the expectations of our business partners and our Advisors
  • Monitor current and aged work and liaison with appropriate business partners to ensure we are meeting service levels
  • Meet with employees to provide coaching or feedback on their quality of work and their alignment to our quality program
  • Identify trends in operational paperwork and seek to educate our service teams and our internal partners on how to increase efficiency
  • Assist manager with adhering to plan of supervision as necessary
  • Review quality checks within the workflow and enforce a quality program with the team to ensure we are consistent across all groups
  • Take the initiative to optimize existing workflows to reduce hand-offs or increase efficiency to ultimately improve the client and employee experience
What you have

 

 Required Qualifications: 

  • Excellent organizational skills with a demonstrated ability to problem solve, interact with individuals at various levels, and think on your feet
  • Proficiency in the design, implementation, and delivery of training programs for continuing education of processes, regulations, products, and services
  • Passion for leading others with a desire to move into a people leadership position
  • Willingness to pivot and constantly shift focus based on needs of the entire team and organization
  • Ability to multi-task and handle a large quantity of volume at once, while maintaining a high level of accuracy
  • In-depth knowledge of Advisor Services products, services, as well as demonstrated brokerage industry knowledge
  • Demonstrated ability to prioritize business needs and manage time effectively
  • Advanced technical skills with team-orientation and the ability to act as a resource for development of the team’s effectiveness
  • FINRA Series 7, 63, 9/10 licenses required. Will consider condition of employment.

 Preferred Qualifications:

  • Advisor Services or operations experience is preferred

 

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

 

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Finance & Insurance
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ
SCHW
* Ladders Estimates

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