In this role, you will provide operational oversight and guidance for the delivery of non-occupational disability management services across the organization, focusing on Short Term Disability (STD) and Long Term Disability (LTD). You will balance portfolio management with people leadership, overseeing a dedicated team of professional consultants to ensure accurate claim adjudication and successful return-to-work outcomes with a strong emphasis on loss prevention. Acting as a key liaison, you will build strong relationships with internal business areas, unions, and external providers to navigate complex files. Ultimately, your expertise will help drive the City's Duty to Accommodate process while fostering a supportive culture of health, wellness, and continuous improvement.
What will you do?- Provide leadership, coaching, and operational oversight to a team of Abilities Management Consultants and support staff
- Oversee the end-to-end administration of STD and LTD claims, ensuring timely adjudication and compliance with corporate policies and legislation
- Coordinate, facilitate, and implement Return to Work plans and drive the Duty to Accommodate process
- Develop, implement, and maintain a comprehensive Quality Assurance / Quality Control (QA/QC) program for case files and processes
- Partner and collaborate with internal departments, union representatives, and external service providers to resolve complex claims and cross-jurisdictional issues
- Prudently manage financial resources, monitor the sustainability of the STD fund, and oversee external service contract performance
- Analyze claims data and industry trends to recommend proactive program enhancements and reduce absenteeism costs with a forward thinking approach
Qualifications:- Undergraduate degree in social sciences, a health-related discipline, or a related field (Equivalent education and experience will be considered)
- A minimum of 5 to 7 years of progressive professional experience in Rehabilitation or Case Management
- Demonstrated leadership or supervisory experience within a unionized work environment
Assets:- Related Professional Designation through a recognized association (e.g., R.R.P., C.C.R.C., Vocational Rehab Association, International Disability Management Standards Council, NIDMAR, or equivalent)
- Certified Disability Management Professional (CDMP) or leadership accreditation
Skills required for success:- Deep knowledge of and ability to interpret the Alberta Human Rights Legislation, Workers' Compensation legislation, Privacy legislation (FOIP), and Duty to Accommodate frameworks
- Exceptional interpersonal, verbal, and written communication skills with a proven track record in conflict management
- Strong business acumen with the ability to analyze metrics, identify trends, and deliver operational recommendations
- Ability to facilitate discussions, deliver process training, and act as a subject matter expert with collaborators and bargaining groups
- Strong organizational skills to independently prioritize work, balance caseload assignments, and maintain accountability standards
- Experience working within a multi-unionized environment
- Proficiency with digital workspace tools (such as Google Workspace/Apps) and specialized case management software
- Alignment to our Cultural Commitments and Leadership Competencies ( https://bit.ly/4brRrXm )
- Embracing a culture of equity, diversity, reconciliation and inclusion
Work Environment:- Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
Up to 1 Permanent Full-Time position Talent sourced through this process may be considered for similar opportunities within the City of EdmontonHours of Work: 36.9 Hours per week
Salary Range: $108,838 - $136,047 (Annually)
Recruitment Consultant: SL/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation
