AbbVie

Team Lead

AbbVie • $100K — $120K *
Austin, TX 78745In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Previous leadership experience or demonstrated ability to lead.
  • Minimum 4 years of Customer Service or sales support experience.
  • Proficiency in SAP and Salesforce.
  • Experience with MS Office Suite.
  • High School Diploma required; Bachelor's Degree preferred.

Responsibilities

  • Act as the primary point of contact for escalations before Supervisor and Manager involvement.
  • Monitor and direct incoming returns, inquiries, and communication queues.
  • Collaborate with management and departments for timely issue escalation.
  • Lead special projects assigned by management.
  • Generate ad hoc reports and perform necessary data analysis.
  • Analyze team and individual metrics, providing reports to management.
  • Serve as a subject matter expert, maintaining Salesforce Knowledge Articles.

Benefits

  • Comprehensive benefits package including paid time off (vacation, holidays, sick).
  • Medical, dental, and vision insurance.
  • 401(k) plan for eligible employees.
  • Participation in short-term incentive programs.
Full Job Description
Job Description

Team Lead/ Project Specialist Botox Tx, US Specialty, Eye Care

We are seeking a highly experienced subject matter expert and team point of contact who is committed to delivering exceptional customer service to Abbvie customers and sales representatives. As a key member of our dynamic team, you will need to pivot for the business need and be flexible in handling multiple types of requests and tasks. Your role will require creativity and effective collaboration with various individuals in customer operations to find innovative solutions for complex customer challenges. If you are interested in joining our team that strives for excellence and growth opportunities, we encourage you to submit your resume. Let's discuss how your expertise can significantly contribute to our team and explore the exciting growth opportunities that await you at Abbvie.

Sincerely, Customer Service Supervisor

Key Duties and Responsibilities:
  • Act as the primary point of contact for the team, handling all escalations prior to Supervisor and Manager involvement.
  • Monitor incoming returns, inquiries, and email and phone queues, directing staff as necessary.
  • Collaborate with Manager and other departments for timely issue escalation, when needed.
  • Take the lead on special projects assigned by management.
  • Generate ad hoc reports and perform data analysis as required.
  • Read, analyze, and interpret team and individual metrics, providing reports to the Manager as necessary.
  • Act as a subject matter expert for respective businesses and processes, working with the Training & Quality team to maintain Salesforce Knowledge Articles.
  • Share best practices with team members and be open to giving and receiving feedback.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Provide assistance and support to team members via multiple channels of communication.
  • Manage the end-to-end processing of daily open orders with full accountability.
  • Demonstrate a passion for delivering exceptional service every day, setting an example for the team.
  • Maintain confidentiality regarding the performance of others, individual performance, work-related issues.
  • Perform and support quarterly consignment audits.


Qualifications
  • Previous leadership experience or demonstrated ability to lead.
  • Minimum 4 years of Customer Service, sales support experience
  • SAP experience
  • Salesforce experience
  • Experience working with MS Office Suite
  • High School Diploma (Bachelor's Degree preferred)

Skills and Abilities:
  • Strong focus on excellence.
  • Proactive attitude and ability to make independent decisions.
  • Excellent organizational skills and effective prioritization abilities.
  • Exceptional critical thinking and analytical skills, capable of drawing concise conclusions from complex data.
  • Proficient problem-solving skills, consistently making high-quality decisions.
  • Effective communication skills, both orally and in writing, with all internal and external contacts


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at AbbVie.

Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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