The opportunityAs a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner with tax professionals, operations teams, and technology stakeholders to identify business challenges, streamline processes, and implement technology-enabled solutions that improve efficiency, quality, and the client experience.
This is a strategic, highly collaborative and hands-on role that bridges tax, business and technology. You will be responsible for understanding how tax teams work, identifying opportunities for transformation, and helping guide initiatives from concept through implementation and adoption.
This job posting relates to an existing vacancy within our organization.
Your Key Responsibilities- Lead business transformation / process transformation initiatives across Canadian Tax service lines, identifying opportunities and helping design technology solutions to improve efficiency, consistency, scalability, and quality.
- Partner with tax professionals and business stakeholders to understand pain points and inefficiencies, and design technology solutions.
- Facilitate workshops, discovery sessions, and process assessments to identify current-state challenges and future-state opportunities.
- Support the development and deployment of technology-enabled solutions, including workflow tools, automation initiatives, digital platforms, and process improvements.
- Create current state or future state process maps or other documentation as needed.
- Develop transformation roadmaps, business cases, implementation plans, and success metrics.
- Monitor transformation outcomes and continuously identify opportunities for improvement.
- Prepare and deliver status updates, and recommendations for leadership as needed
Skills and Attributes for Success- Strong strategic thinking and problem-solving capabilities, with the ability to identify root causes and develop practical, scalable solutions.
- Ability to analyze complex business processes and redesign them for improved performance and user experience.
- Strong technology acumen and understanding of modern technology solutions including AI.
- Exceptional facilitation, communication, and stakeholder management skills.
To Qualify for the Role, You Must Have- 7+ years of experience in business transformation, process transformation, process improvement, technology solution design, operational excellence, project management, or a related field.
- Experience leading cross-functional initiatives involving business and tax stakeholders.
- Experience gathering business requirements and converting them into actionable recommendations and solutions.
- Bachelor's degree in Business, Commerce, Accounting, Finance, Information Systems, or a related field.
Ideally, You'll Also Have (Nice to have but not required) - Experience working within tax, accounting, professional services, finance, or compliance environments.
- Understanding of Canadian tax processes and service delivery models.
What we offer youWe offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being.
Plus, we offer: - Support and coaching from some of the most engaging colleagues in the industry
- Learning opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you
EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.
- Toronto: $92,000 to $138,000 per year
