Requisition ID # 174399
Job Category: Business Operations / Strategy
Job Level: Individual Contributor
Business Unit: Energy Delivery
Work Type: Hybrid
Job Location: Oakland
Position SummaryProvide consulting and reporting services to internal lines of business on tariff related issues, including customer-specific inquiries, escalated complaints and understanding and interpretation of complex legal and regulatory matters and the associated enterprise-wide and customer related impacts. Uses tariff and regulatory expertise and knowledge of PG&E's operations, customers' end-use equipment and customers' business processes. Service is provided to any line of business upon request.
This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
Bay Minimum: $102,000
Bay Maximum: $152,000
&/OR
CA Minimum: $97,000
CA Maximum: $144,000
This job is also eligible to participate in PG&E's discretionary incentive compensation programs.
Tariff Interpretation and Compliance- In partnership with PG&E's Law and Regulatory Relations Departments, and other California utilities, provide "source of truth" in response to internal or external questions regarding the appropriate interpretation of the tariffs where such interpretation is not apparent from the plain language of the tariffs. Analyze complex tariff interpretation questions, develop alternative interpretations where appropriate, and provide recommendation to lines of business regarding the appropriate interpretation of the tariff, working with Law and Regulatory Relations to seek guidance from the CPUC if needed.
- Lead or support line of business efforts to remediate tariff compliance issues, including identification of compliance gaps and root cause, support for any necessary regulatory filings, employee training, process improvement efforts, and internal or external communications.
- Provide internal tariff training, guidance documents and reference materials to support compliance with tariffs by front-line employees.
Customer Recovery: - Participate in/support the handling of escalated customer concerns, related to areas of expertise, in a timely and thorough manner, in accordance with established regulation, company practice and customer needs.
- Advise Sr. Management on the appropriate response to escalated complaints regarding current tariffs or tariff interpretation and meet with executives or other representatives from customer organizations as needed to explain complex tariff issues.
- Recommend/develop tariff-based solutions to meet the unique or changing needs of a specific customer or industry.
- Participate in settlement discussions, mediation, arbitration and other civil or regulatory proceedings as PG&E's expert witness or lead negotiator to resolve claims arising from PG&E's tariff interpretation.
Policy Development - Contribute expertise in the area of regulatory and procedural history, customer needs and impacts, operational needs and impacts, and regulatory priorities and sensitivities, to support the development and implementation of regulatory, legislative, external and internal policies and procedures. Drawing upon extensive knowledge and experience, bring a broad perspective to the table to assist policy makers in striking the appropriate balance between the differing interests of various internal and external stakeholders when developing policy.
- Interact and partner with key regulatory agencies, including CPUC, CEC, FERC, other utilities, CAISO, industry groups and key market players to influence decision makers as well as policy and regulatory direction.
- Provide management briefings on policy issues, and document policy positions.
- Work jointly with other key contacts at the other California utilities and industry stakeholders on policy and regulatory efforts.
- Evaluate policies, technologies, programs, customer needs and industry direction to identify customer and company benefits and propose forward-looking tariff solutions. Development of and support for policy and regulatory positions, including participation in regulatory proceedings and assistance with data requests from regulators and senior management.
- Liaison with CPUC, CAISO, FERC, Air Resource Boards, other California utilities, customers and industry associations for the purpose of policy development or issue resolution.
- Development of tailored tariff solutions to meet the unique or changing needs of a specific customer or industry.
Job Responsibilities- Often the primary representative for the Company on issues related to assigned tariffs.
- Provides complex tariff support and guidance to customer contact employees and others at PG&E in assigned tariff areas with limited direction from Supervisor.
- Analyzes and resolves complex issues related to tariff application with some guidance from supervisor and may be PG&E's primary contact on a particular issue with regulators and industry groups.
- May lead tariff quality assurance initiative or training development and delivery.
- May lead negotiations and be involved in meetings with PG&E's largest customers or governmental agencies on new and existing tariff solutions.
- Assists in the development of internal policies that support the consistent application of assigned tariffs.
- Examines alternate solutions to tariff issues, effectively troubleshoots various issues, and provides findings and recommendations for internal clients and external stakeholders
- May prepare draft advice letters, testimony or data request responses for regulatory filings
- May prepare various reports and draft summary letters, and will respond to data request responses for regulatory filings
- May co-lead face to face customer education effort with partners in other organizations.
QualificationsMinimum:
- Bachelors Degree or equivalent experience
- Job-related experience, 7 years
- Ability to travel 10% of working time
Desired:
- Advanced knowledge of assigned tariffs and regulatory process
- Ability to influence changes to positions, policies and procedures
- Ability to develop and execute changes to tariffs, policies and procedures
- Ability to Develop and present findings and recommendations to management
- Proficient in the use of in-house tools and reference materials for research and tariff analysis
- Demonstrated proficiency in achieving results by leading and influencing matrixed teams with limited leadership guidance
- Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature
- Effective at negotiating and able to communicate effectively and comfortably at Director level and below internally and with customers and third parties
- Demonstrated strong proficiency with intermediate to advanced levels of Excel, Word, PowerPoint and other like tools
- Skilled at developing executive-level communications
- Demonstrated proficiency in prioritizing work with limited leadership guidance
- Strong technical background to perform assignments
- Able to present analysis and evaluation results and output in a cohesive, understandable and actionable format to department management
- Ability to effectively manage multiple projects with demanding time constraints
- In depth understanding of current utility and energy industry issues
- Thorough understanding and knowledge of assigned tariffs and of the needs and activities of customers and internal stakeholders most impacted by these tariffs
- Has the ability to provide basic tariff support on tariffs outside of assigned responsibilities
