Southwest Airlines

Talent Development Program Manager

Southwest Airlines • $98K — $109K *
Dallas, TX 75217In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in program and project management
  • Advanced knowledge of curriculum and training design principles
  • Expertise in customer service principles and assessment
  • Ability to manage multiple projects simultaneously
  • Preferred experience with Adobe Creative Cloud and/or Canva
  • Proficient with Learning Management Systems (LMS)
  • Familiarity with AI tools and their current applications

Responsibilities

  • Manage and update learning program content and budget
  • Build relationships with internal and external training partners
  • Collect and analyze feedback to improve learning programs
  • Coordinate with development teams to implement updates
  • Present learning program information to stakeholders
  • Facilitate engaging program modules for participants
  • Manage the full cycle of programs including communication and logistics

Benefits

  • Free flights for employees and eligible dependents
  • Company contributions up to 9.3% for retirement savings
  • Potential for annual ProfitSharing contributions
  • Comprehensive health insurance options starting on the first day
  • Access to a wide range of benefits including pet insurance
Full Job Description
Department:
Talent & Org Strategy

Job Description:

As a Talent Development Program Manager supporting Talent Development, you'll lead the Employee Development strategy and drive AI literacy integration across Talent Development. In this role, you'll design and deliver Employee Development offerings that complement recurrent Leadership Development, creating learning opportunities that align with and reinforce the experiences Leaders receive. You'll also partner across the Team to embed AI literacy into classes, resources, and other Employee-facing development programs, helping Employees build the skills needed to navigate an evolving workplace.

Additional Details
  • The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.


Responsibilities
  • Manage program by ensuring the learning program's content, audience, requirements, and budget are up to date, compliant, and operating at the lowest cost possible without sacrificing quality
  • Cultivate strong relationships with the business, internal & external training partners, and SWA U Teams, understanding each role's involvement to successfully maintain a program
  • Evaluate feedback from Learners, Partners, business, and evaluations to identify and address any opportunities in the learning program
  • Review, mark up, and submit content edits needs to development team, managing scope of edits with business needs
  • Represent the learning program to all internal & external partners accurately and concisely
  • Manage medium to large program projects with or without an assigned project manager from intake to implementation, keeping partners informed and aligned along the way
  • Drive learning requests through the processes, translating needs into an actionable ask for each partner
  • Manage selection process of programs as applicable
  • Manage Participant experience, including coaching and creating individualized development plans to maximize cohort experience and learning as applicable
  • Facilitate program modules and present engaging Participants using adult Learning methodologies or ensure delivery Team has necessary content
  • Manage programs or events throughout entire cycle including communications, logistic support, speaker selection, schedule of events, etc
  • May perform other duties as directed by Employee's Leaders


Knowledge, Skills and Abilities
  • Advanced knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
  • Advanced knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Knowledge of talent management process that support program effectiveness and integration
  • Intermediate knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Intermediate knowledge of Microsoft Office Teams, Word, Excel, and PowerPoint programs
  • Skilled in understanding and applying information to contribute to the organization's strategic plan
  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Skilled in collecting, organizing, visualizing and assimilating data including turning raw data into meaningful information
  • Skilled in managing multiple ongoing requests, projects, programs, and processes simultaneously
  • Ability to tailor communication content and approach to audience, demonstrating an excellent grasp of situation and context
  • Ability to make sense of complex and sometimes contradictory information to effectively solve the problem and need of multiple stakeholders, including Sr Leadership
  • Ability to fully own at least one program and successfully sustain the program(s)
  • Knowledge of talent management process that support program effectiveness and integration


Education
  • Required: High School Diploma or GED


Experience
  • Advanced level experience, seasoned and specialized knowledge in:
    • Program management
    • Project management
  • Preferred: Experience with Adobe Creative Cloud Express and/or Canva
  • Preferred: Learning Management System (LMS) Experience
  • Preferred: Microsoft Office Experience
  • Preferred: Content Design and Development
  • Preferred: Demonstrated fluency and current hands-on experience with AI tools


Licensing/Certification
  • N/A


Physical Abilities
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job


Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines


Pay & Benefits
  • Competitive market salary from $98,650.00 - $109,600 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.


Benefits you'll love:
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
  • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
  • Competitive health insurance for you and your eligible dependents (including pets)
  • Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
  • Explore more Benefits you'll love: https://careers.southwestair.com/benefits


*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

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About Southwest Airlines

AirTran Airways, a Fortune 1000 company and wholly-owned subsidiary of Southwest Airlines (NYSE: LUV), has been ranked the number one low cost carrier in the Airline Quality Rating study for the past three years. AirTran Airways is the only major airline with Gogo Inflight Internet on every flight and offers coast-to-coast service on North America’s newest all-Boeing fleet.

Southwest Airlines Careers

Join the vibrant team at Southwest Airlines, a leading entity in the aviation industry known for its exceptional culture and commitment to innovation and diversity. As we continue to expand, there has never been a better time to explore job opportunities with us. Work You’ll Do At Southwest Airlines, we offer a variety of career paths ranging from aviation mechanics to customer service professionals, all united by a common goal of providing excellent service and maintaining the highest standards of safety. Our team members are the heart of our operations, and we empower them to succeed in their roles and beyond. Transform Your Career Step into a role at Southwest Airlines and join a team that values leadership, professional growth, and diversity training. Our employees are encouraged to lead from their first day, supported by our robust leadership development programs. Innovate with Us Southwest Airlines is at the forefront of innovation in the aviation industry. Join us and contribute to projects that redefine the future of air travel. Our collaborative environment fosters innovation, allowing every team member to make an impact. Be Part of a Great Team Our culture is built on connectivity and teamwork. At Southwest Airlines, you will work alongside dedicated professionals who share your passion for excellence. We celebrate diversity and believe it drives innovation, making us stronger and more responsive to our customers' needs. Future-Proof Your Career Southwest Airlines is committed to the professional development of our employees. With a wide range of benefits, from comprehensive health coverage to employee travel perks, we ensure that your career with us is rewarding. Continuous learning is part of our DNA, and we provide extensive training and development opportunities to help you grow your skills and advance your career. Internship Opportunities Kickstart your career with a Southwest Airlines internship. Gain invaluable industry experience, build your network, and learn from leaders who are eager to mentor the next generation of aviation professionals. Our internships offer a deep dive into the aviation world, preparing you for a full-time position in your chosen field. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to new heights. Explore our job opportunities and find out how you can contribute to the Southwest Airlines family. Stay Connected Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who make Southwest Airlines a great place to work. Explore Discover how innovation at Southwest Airlines is shaping the future of air travel and how you can be a part of it. Read more about our projects, team achievements, and the impact we’re making in the industry. Southwest Airlines Careers Our commitment to professional growth, a dynamic culture, and fostering a diverse and inclusive workplace makes Southwest Airlines not just a great place to work, but a community where you can build a fulfilling career. Join us and see where your skills and passions can take you.
Learn more about Southwest Airlines
Size
58,865 employees
Market Cap
$19.8 billion
Industry
Aerospace & Defense
Net Income
-$3 billion
Founded
1971
5 Year Trend
-4.9%
Revenue
$9 billion
NASDAQ
LUV
* Ladders Estimates

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