AutoZone

Systems Specialist

AutoZone$70K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Business, Supply Chain, Information Technology, or a related field.
  • 2–4 years of experience in Agile/Scrum facilitation combined with project or program management, preferably in e-commerce or retail.
  • Certification as a Scrum Master (CSM) or Professional Scrum Master (PSM) is preferred.
  • Hands-on experience with enterprise Order Management Systems like Kibo OMS is highly desirable.
  • Working knowledge of EDI standards and dropship vendor operations is essential.
  • Strong proficiency in Agile management tools such as Jira or Azure DevOps is required.
  • Ability to effectively communicate between technical teams and business operations is critical.

Responsibilities

  • Facilitate Agile ceremonies for the Dropship/OMS cross-functional squad, turning strategy into actionable tasks.
  • Manage the project backlog for dropship vendor onboardings and system enhancements efficiently.
  • Serve as the escalation point to eliminate operational blockers and align cross-functional teams on resolutions.
  • Lead continuous process improvement initiatives to enhance supply chain and dropship operational workflows.
  • Provide regular updates on program health, vendor compliance, and sprint progress using dashboard management tools.

Benefits

  • Hybrid work model allowing for flexibility between remote and in-office work.
  • Opportunity to work closely with cross-functional teams and engage in hands-on problem-solving.
  • Role directly impacts the efficiency of the supply chain and order management processes.
  • Involvement in strategic project execution with exposure to leadership in both IT and Business.
  • Access to continuous learning opportunities in Agile practices and SaaS platform management.
Full Job Description
JOB DESCRIPTION

We are seeking a hybrid Scrum Master / Program Execution Specialist to drive the delivery and daily operations of our Dropship and Order Management System (OMS) programs. This role goes beyond standard ceremonies; you will be embedded directly with several cross functional teams to manage the backlogs, workflow management, program schedules, operational unblocking, stakeholder communication and continuous improvement.

Working closely with IT and Business leadership, you will facilitate the execution of dropship strategies, unblock technical and operational hurdles within our SaaS platforms for order management, small parcel shipping  and dropship, and ensure smooth EDI integrations with our external vendor partners.


JOB RESPONSIBILITIES

•    Agile Program Execution: Facilitate standard Agile ceremonies (planning, stand-ups, retrospectives) for the Dropship/OMS cross-functional squad. Translate the Lead Program Manager’s overarching strategy into actionable, sprint-sized tasks.
•    Backlog & Workflow Management: Actively manage the project backlog for new dropship vendor onboardings and system enhancements. Coordinate the testing and validation of EDI data flows (e.g., 850s, 856s) to ensure continuous delivery of new vendor capabilities.
•    Operational Unblocking (Scrum Master Focus): Serve as the primary escalation point to remove operational blockers. When order flow issues, EDI transmission errors, or Kibo OMS configuration bugs arise, you will drive cross-functional alignment between IT, Customer Service, and vendors to resolve them swiftly.
•    Continuous Process Improvement: Apply Agile principles to our physical supply chain and dropship lifecycles. Identify operational bottlenecks and lead small-scale process improvement initiatives to reduce order exceptions and improve speed-to-customer.
•    Stakeholder Communication: Maintain clear visibility into program health, vendor compliance, and sprint progress through regular reporting and dashboard management (e.g., Jira, Confluence, or similar tools).


JOB QUALIFICATIONS

•    Bachelor’s degree in Business, Supply Chain, Information Technology, or a related field.
•    2–4 years of experience blending Agile/Scrum facilitation with project or program management, ideally within e-commerce, retail, or supply chain.
•    Preferred: Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification.
•    Domain expertise in enterprise Order Management Systems (hands-on experience with Kibo OMS or similar SaaS platforms is highly desired).
•    Working knowledge of EDI standards and dropship vendor operations.
•    Strong proficiency with Agile management tools (e.g., Jira, Azure DevOps) to manage program workflows.
•    Excellent ability to bridge the gap between highly technical engineering teams and business-focused operations teams.

About AutoZone

AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive will take you!

AutoZone Careers

Join the dynamic team at AutoZone, the leading retailer and distributor of automotive replacement parts and accessories in the U.S. At AutoZone, we are committed to providing not just auto parts, but superior customer service and solutions. There has never been a better time to explore the job opportunities available across our expansive network. Work You’ll Do At AutoZone, you’ll be part of a team that values innovation, leadership, and a commitment to excellence. We offer a variety of job opportunities that allow you to help drive growth within the company and the entire automotive industry. From sales to supply chain management, technology to marketing, there’s a place for your passion and skills. Join our team and contribute to a culture that values diversity, leadership, and professional development. AutoZone is not just about car parts—it’s about elevating your career to new heights in an environment that fosters growth and innovation. Professional Growth and Development AutoZone is dedicated to your professional growth. We provide comprehensive benefits and diversity training that ensure our team members are equipped to lead in the automotive and retail industries. Our leadership programs, internships, and continuous learning paths are designed to enhance your skills and advance your career. Innovate with Us Be part of a company that thrives on innovation and operational excellence. At AutoZone, you’ll work with a team of dedicated professionals who are always pushing the boundaries of what’s possible in the automotive world. Our commitment to innovation is at the core of our operations, ensuring that we stay ahead of industry trends and continue to deliver exceptional value to our customers. Networking and Career Advancement AutoZone provides a platform for networking with industry leaders and peers that can lead to incredible career opportunities. Our internal networking events, mentorship programs, and leadership training are geared towards enhancing your professional skills and helping you build meaningful connections within the industry. Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Whether you’re seeking an entry-level position or a more senior role, AutoZone offers a path that aligns with your career ambitions. Stay Connected Keep up to date with the latest in career opportunities and company news at AutoZone. Subscribe to our job alert emails and stay ahead of the game with insider tips, industry news, and exclusive looks into life at AutoZone. Explore AutoZone Careers Discover the opportunities waiting for you at AutoZone. From part-time jobs to full-time careers, from internships to executive positions, AutoZone is hiring across various departments. Ready to accelerate your career? Apply today and drive your future forward with AutoZone. SEARCH AUTOZONE JOBS Join us at AutoZone, where your career journey is just beginning.
Learn more about AutoZone
Size
62,000 employees
Market Cap
$45.5 billion
Industry
Net Income
$1.8 billion
Founded
1979
5 Year Trend
+8.3%
Revenue
$13.3 billion
NASDAQ

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