Spotify

Systems Manager - Financial Systems Operations

Spotify$120K — $150K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in financial systems administration or operations, with ERP/SaaS expertise, ideally in NetSuite, Coupa, Concur, or Blackline.
  • 2+ years of team management experience, focusing on hiring, developing, and retaining talent.
  • Natural coaching and mentoring abilities, fostering a high-performance team culture.
  • Strong operational mindset, adept at managing queue-driven environments and improving systems.
  • Solid knowledge of financial processes (PTP, RTR, OTC) in multi-subsidiary, multi-currency settings.
  • Familiarity with SOX frameworks and IT General Controls related to system change management.
  • Experience in building cross-functional relationships with technical and senior stakeholders.
  • Ability to navigate ambiguity and set clear team priorities and plans.
  • Effective communication skills, ensuring transparency with team and stakeholders.
  • Experience with Agile methodologies and operational tools like Jira.
  • Bonus: familiarity with Generative AI applications in finance.

Responsibilities

  • Lead, manage, and develop a team of Financial Systems Analysts, promoting a service excellence culture.
  • Oversee the operational health of Spotify's financial SaaS platforms.
  • Enhance team operations by managing service queues, triage, and SLA performance.
  • Define and monitor KPIs to inform resourcing and process improvements.
  • Collaborate with stakeholders to translate system needs into actionable operational plans.
  • Proactively identify opportunities for process optimization and automation to scale systems effectively.

Benefits

  • Work flexibility with the option to operate from home while attending some in-person meetings.
  • Be part of a globally recognized financial operations team driving impactful work.
  • Opportunity to leverage cutting-edge automation and AI technologies in daily operations.
Full Job Description
You'll join the Financial Engineering (FinE) alliance, where we build and run the systems that power Spotify's global financial operations. Our Financial Systems Operations team sits at the heart of this ecosystem, ensuring our core SaaS platforms run smoothly and scale with the business. You'll lead a group of analysts who keep things moving day to day while continuously improving how we support Finance, Procurement, Accounting, and Legal partners.

What You'll Do

  • Lead, manage, and develop a team of Financial Systems Analysts, fostering a high-performance culture focused on service excellence, quality, impact, and growth.
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  • Own the operational health of Spotify's financial and legal SaaS suite, including NetSuite, Coupa, Concur, Blackline, and Graphite Connect, ensuring consistent, reliable support for our stakeholders.
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  • Manage and continuously improve the team's operations and impact - overseeing Jira queue management, triage frameworks, SLA performance, and escalation pathways.
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  • Define and track team KPIs and operational metrics, using data to drive resourcing decisions, prioritisation, and ongoing process improvements.
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  • Partner with Finance, Procurement, Accounting, Audit, Legal, and Engineering stakeholders to understand evolving system and regulatory requirements and translate them into operational plans.
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  • Drive a culture of continuous improvement - identifying opportunities for process optimisation, automation, and self-service to scale our systems as Spotify grows. Including leveraging opportunities to automate processes using the latest automation / AI tooling. And manage using an impact-first approach to sharpen the team's focus and connect the team's work to work that aligns with company priorities, valuing outcomes over activity.
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Who You Are

  • You have 6+ years of experience in financial systems administration or operations, with deep expertise across ERP and financial SaaS platforms - direct experience with NetSuite, Coupa, Concur, or Blackline strongly preferred.
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  • You have 2+ years of experience managing a team, with a demonstrated ability to hire, develop, and retain analysts across different levels of seniority.
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  • You are a natural coach and mentor - you take genuine pride in growing the people around you and creating the conditions for your team to do their best work.
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  • You have a strong operational mindset: you are comfortable owning a queue-driven support environment, setting standards for quality and throughput, and improving the systems and processes your team relies on.
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  • You have strong functional knowledge of financial processes including Procure-to-Pay (PTP), Record-to-Report (RTR), and Order-to-Cash (OTC) in a multi-subsidiary, multi-currency enterprise environment.
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  • You have working knowledge of SOX frameworks and IT General Controls, particularly as they relate to ERP and SaaS system change management.
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  • You have demonstrated the ability to build and maintain effective cross-functional relationships with both technical partners and senior business stakeholders.
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  • You are comfortable with ambiguity and can translate high-level goals into practical team priorities and delivery plans.
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  • You communicate with clarity and transparency - your team, stakeholders, and peers always know where things stand.
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  • You have experience working with Agile methodologies and are comfortable using tools such as Jira for operational tracking.
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  • Bonus: familiarity with leveraging Generative AI in your day-to-day role.
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  • Bonus: accounting qualification (CPA or equivalent) or significant accounting experience.
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Where You'll Be

  • This role is based in Toronto.
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.


About Spotify

Spotify is a Swedish audio streaming and media services provider, launched in October 2008. The platform is owned by Spotify AB, a publicly traded company on the New York Stock Exchange since April 2018. Spotify's primary business is providing an audio streaming platform, with the company claiming that it had 345 million active monthly users and 155 million paying subscribers as of December 2020. Unlike physical or download sales, which pay artists a fixed price per song or album sold, Spotify pays royalties based on the number of artist streams as a proportion of total songs streamed on the service. Spotify distributes approximately 70% of its total revenue to rights holders, who then pay artists based on their individual agreements. Spotify has faced criticism from artists and producers including Taylor Swift and Thom Yorke, who have argued that it does not fairly compensate musicians. Spotify has also faced criticism from artists and producers including Taylor Swift and Thom Yorke, who have argued that it does not fairly compensate musicians.
Learn more about Spotify
Size
3,456 employees
Industry
Founded
2006

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