Req ID: 389103

We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US).

Location

US/ remote

Experience

5-10 years of IT Application Support experience

2+ years supporting healthcare communication, clinical workflow, nurse call, patient engagement, or hospital integration platforms.

Job Summary

We are seeking an experienced Connexall Application Support Engineer to provide L2/L3 support for the Connexall Clinical Communication and Workflow Platform. The resource will be responsible for monitoring, troubleshooting, maintaining, and optimizing clinical communication workflows that connect nurse call systems, patient monitoring devices, EMR/EHR systems, mobile communication devices, and other healthcare technologies.

The ideal candidate will have healthcare IT experience, strong troubleshooting skills, and expertise in healthcare integrations and clinical workflow systems.

Key Responsibilities

Application Support & Operations

• Provide L2/L3 production support for the Connexall platform.
• Monitor application availability, alerts, queues, and workflow processing.
• Investigate and resolve incidents within established SLAs.
• Perform root cause analysis and implement preventive actions.
• Support platform upgrades, patches, and release activities.
• Participate in on-call support rotations as required.

Clinical Workflow Support

• Support and maintain clinical communication workflows.
• Troubleshoot nursing communication and alert escalation issues.
• Support alarm routing, staff assignment, and notification workflows.
• Ensure reliable delivery of critical clinical alerts and messages.

Integration Support

Support integrations between Connexall and:

• Nurse Call Systems
• Vocera
• Voalte
• Cisco communication systems
• Epic
• Patient Monitoring Systems
• Mobile devices
• Paging systems
• Contact center platforms

Responsibilities include:

• Interface monitoring
• Integration troubleshooting
• Data validation
• Message delivery support
• Workflow testing

System Administration

• Manage system configurations and user profiles.
• Support role-based security and access management.
• Configure clinical units, devices, escalation groups, and workflows.
• Monitor system capacity and performance.

Incident & Problem Management

• Handle Sev1, Sev2, and Sev3 incidents.
• Perform detailed log analysis.
• Develop knowledge-base articles and troubleshooting documentation.
• Coordinate with vendors and hospital operations teams during critical incidents.

Required Technical Skills

Platform Skills

• 5 + Years of Experience supporting Connexall or similar clinical communication platforms.
• 5 + Years of Understanding of healthcare communication workflows.
• 5 + Years of Experience with nurse call and alarm management systems.

Healthcare Integration Skills

• HL7
• FHIR (preferred)
• Interface Engines
• APIs and Web Services
• Clinical Messaging Platforms

Database Skills

• SQL Query Writing
• Performance Troubleshooting
• Data Validation
• Reporting Support

Preferred Healthcare Experience

Experience supporting:

• Connexall
• Vocera
• Voalte
• Epic
• Patient Monitoring Platforms

Education

• Bachelor's Degree in Information Technology, Engineering, Healthcare Informatics, or related field.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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