Job DescriptionTeam SummaryWe operate mission-critical systems that enable Visa's clients and processors worldwide. As an Associate Systems Engineer, you'll join a global team that plans, implements, and supports secure, resilient endpoints and platforms-partnering closely with vendors and global support groups to deliver nimble, client-centric solutions.
What a Associate Systems Engineer does at Visa- Provide project management, technical advice, and hands-on support to client institutions and processors-consistently exceeding customer expectations.
- Coordinate projects end-to-end with proper documentation, keep tasks and status up to date.
- Create implementation scripts (Shell, python & more) for vendor field engineers and support teams to enable installation and activation.
- Perform remote installations of Linux systems in partnership with on-site vendor engineers.
- Work proactively with Global Support, clients, and vendors to deliver flexible solutions and resolve system problems quickly.
- Manage customer satisfaction, commitment, and expectations to high service levels, handle escalations appropriately.
- Ensure deployments follow Visa security guidelines, report and remediate any non-compliance.
- Communicate and collaborate cordially within a global team across cultures and time zones.
- Work with stakeholders to translate business problems into AI use cases, define requirements, and design solution architectures.
- Collect, clean, and prepare data, build and train models (traditional ML and deep learning/LLMs), evaluate performance and iterate.
- Design, build, and maintain agentic workflows where LLM "agents" can plan, call tools, and coordinate multi-step tasks (e.g., retrieval, calling APIs, writing to databases).
- Deploy models as APIs or services, integrate with existing applications, implement and tune orchestration around tools and plugins (MCP-style connectors, function-calling schemas, vector DBs), including prompt design, safety/guardrails, and evaluation of agent behavior. Ability to isolate and resolve critical system issues to minimize impact and downtime, strong analytical judgment under minimal supervision.
- Participate in an on-call rotation to support multiple systems during off-hours, work evenings/weekends as needed.
- Provide weekly reporting for CMDB and BASE II records, act as Change & ServiceNow Coordinator to ensure incidents/changes comply with ITIL and ServiceNow rules.
- Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.
- Partner with leaders to drive continuous improvement, team efficiency, and technical upskilling.
Work Hours & On Call• 3-4 days at Ashburn office.
• Rotating on call coverage, evening/weekend work when required for change windows or incidents.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications (Minimum)
• Bachelors degree, OR 3+ years of relevant work experience
Preferred Qualifications
• 2 or more years of work experience
• Bachelor's + 1 year relevant experience or 3 years relevant experience.
• Foundational Project Management certification, ITIL Foundation.
• Proficiency in Python and shell scripting and familiarity with version control (Git), ability to automate routine admin and deployment tasks.
• Experience with Linux system administration (preferably RHEL family distros).
• Basic proficiency in HTML and a programming/scripting language ( Bash, Python).
• Understanding of XML, JSON, XSLT.
• Familiarity with encryption/security technologies such as SSL and IPsec.
• Solid understanding of data structures, algorithms, and statistics, including working with SQL
• 61 year working experience in IT Operations & Delivery or strong internship/fresh graduate performance on technical interview tests.
• Outstanding customer service skills and dedication to the service experience.
• Demonstrated interest in continuous learning via online resources or formal training.
• Project coordination experience.
• Hands on experience with ServiceNow (Change/Incident/CMDB),
• Red Hat certification (e.g., RHCSA, RHCE) or equivalent Linux certification.
• Experience & proficiency in writing shell & python scripts and automations for infrastructure installs.
• Experience with large language models and GenAI, including prompt engineering, retrieval-augmented generation, and evaluation of LLM-based applications
• Hands-on work with agentic/LLM orchestration frameworks (e.g., LangChain, semantic routers, or similar) and tool-calling ecosystems (such as MCP-style connectors or function-calling schemas
• Familiarity with Visa deployment/security standards and audit/compliance processes.
• Vendor coordination and remote install support across global time zones.
U.S. Applicants OnlyThe estimated salary range for this position is $88,000.00 to $ 136,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
