OverviewSUMMARY:The Systems Engineer shall be responsible for resolving incidents escalating to or originating at the Systems Engineer level.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Responsible for administration of the Microsoft computing environment to include but not limited to:
- Microsoft Domain Administration
- Active Directory
- domain controllers
- Domain Names Services (DNS)
- Troubleshooting minor network connectivity issues such as network interface card (NIC), cabling, TCP/IP configuration issues
- Basic messaging system administration (e-mail)
- PC and server hardware familiarity including the ability to troubleshoot and resolve system issues using configuration analysis and subsystem (hard drive, memory, monitors, and power supplies) repair/replacement procedures.
- Responding to trouble tickets from the Service Desk automated trouble ticketing system.
- Performing hardware and software System, including patches, upgrades, service packs, and hotfixes to ensure system availability, reliability, and serviceability.
- Persons in this position will also be responsible for backup and recovery functions.
EDUCATION AND EXPERIENCE:- Must maintain a current Microsoft 365 Certified: Enterprise Administrator Expert and
- Microsoft Certified: Azure Administrator Associate certification and
- Five to Seven (5-7) years of experience working with the Microsoft computing environment.
SKILLS, KNOWLEDGE AND ABILITIES:- High level of familiarity with Microsoft Domain Administration, Active Directory, domain controllers, Domain Names Services (DNS); familiarity with basic network technologies and capable of troubleshooting minor network connectivity issues such as network interface card (NIC), cabling, TCP/IP configuration issues; basic messaging system administration (e-mail); PC and server hardware familiarity including the ability to troubleshoot and resolve system issues using configuration analysis and subsystem (hard drive, memory, monitors, and power supplies) repair/replacement procedures; respond to trouble tickets from the Service Desk automated trouble ticketing system; perform hardware and software System, including patches, upgrades, service packs, and hotfixes to ensure system availability, reliability, and serviceability.
PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.
SUPERVISORY RESPONSIBILITIES:None.
ADDITIONAL QUALIFYING FACTORS:As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.
