Summary

The Systems Engineer II is a mid-level technical role responsible for supporting, maintaining, and optimizing enterprise infrastructure across on-premises and cloud environments. This role requires strong troubleshooting capabilities, hands-on engineering experience, and the ability to manage complex systems spanning hardware, virtualization, storage, and Azure cloud platform. The position plays a key role in incident escalation, system reliability, and driving infrastructure improvements. The System Engineer II reports directly to the Infrastructure Systems Manager.

Roles & Responsibilities

• Serve as an escalation point for windows desktop support and infrastructure-related issues, resolving complex incidents

• Administer and support Windows Server and Linux environments

• Support VMware virtual infrastructure and associated workloads

• Support and maintain Azure infrastructure, including Azure Resources and Permissions

• Administer and troubleshoot enterprise storage systems (Isilon and Pure Arrays)

• Provide support for Dell server hardware, including diagnostics and lifecycle management

• Support backup and recovery systems (Commvault)

• Support Microsoft PKI infrastructure, including certificate lifecycle management

• Deploy and support containerized workloads (Docker / Kubernetes) where applicable

• Perform root-cause analysis and implement long-term fixes for recurring issues

• Monitor system performance and proactively identify optimization opportunities

• Participate in infrastructure upgrades, migrations, and hardware refresh initiatives

• Collaborate with network, security, application and service desk teams to support enterprise systems

Skills & Qualifications

• 2+ years of experience in systems engineering or infrastructure support

• Desktop Support escalation experience (Tier 2/3 or equivalent)

• Windows Server administration

• Linux administration

• VMware (vSphere/ESXi) experience

• Azure infrastructure experience (IaaS/PaaS fundamentals, hybrid environments)

• Dell server hardware experience, including RAID and storage concepts

• Experience with enterprise storage platforms (Pure and Isilon)

• Backup and recovery systems (Commvault)

• Microsoft PKI / certificate services experience

• Docker / Kubernetes / containerization fundamentals

• Strong troubleshooting, analytical, and problem-solving skills

• Ability to work independently on escalated issues and assigned systems

Preferred Skills

• PowerShell or scripting/automation experience

• Monitoring tools (SCOM, Azure Monitor, etc.)

• Experience in hybrid Exchange or Microsoft 365 environments

• Experience with infrastructure standardization and automation initiatives

• Familiar with regular expressions

Educational Requirements

• 4-year degree in IT or related field (or equivalent experience)