The PositionResponsible for the operation, maintenance, administration, & improvement of selected IT Network & Infrastructure Systems.
RelationshipsReports to Manager, IT Systems.
Essential Functions- Support all network infrastructure devices & services
- Support the sites wireless technology
- Provide both analog & digital phone support
- Work with carriers & vendors to ensure redundancy & availability of networks
- Provide Tier 1 IT network support
- Provide ad-hoc production support & after-hours support to the site
- Ensure IT systems are available, capable, & accessible
- Improve our capability by analyzing & improving the flow of information to key business units
- Recommend & implement new technologies or improve existing technologies to meet the customer's needs
- Support Site & IT projects
- Support & practice IT Security
- Follow all safety & environmental requirements in the performance of duties
- Other accountabilities as assigned
Physical RequirementsMoves equipment &/or supplies weighing up to 33 pounds within the facility using various body positions. Ability to do close precision work with their hands. Must be able to remain in a stationary position (sitting and standing) 50% of the time. May required corrected vision to 20/25 based on role. May require color vision based on role. Occasionally ascends/descends a ladder. May be required to work at elevated heights. Occasionally works around odorous &/or hazardous materials.
Qualifications- Bachelor's Degree in related field with minimum of five (5) years related experience or ten (10) years direct experience required
- Practical experience in implementing & administering networks with more than 500 clients preferredCertification in a networking infrastructure discipline (e.g. CCNA, CCNP) preferred
- Specific knowledge of networking principles & concepts preferred
- Trouble-shoot, diagnose, resolve & document IT network devices (switches, routers, firewalls) & infrastructure systems (Monitoring Tools, Network Management systems, etc) preferred
- Perform project implementation & management tasks, including risk assessments, vendor analysis,, specification development, system implementation & training for various information technology, telecommunication technology projects in accordance with established procedures preferred
- Perform life-cycle system development tasks for IT network & infrastructure systems preferred
- Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems preferred
- Manage supported areas within IT infrastructure cost center budget preferred
- Adhere to IT Networking/ infrastructure policies & procedures preferred
- Responsibility for implementing IT network security preferred
- Coordinates activities of IT Networking/infrastructure/Application teams preferred
- Maintain network/infrastructure documentation in accordance with federal & corporate requirements preferred
- Participate in corporate infrastructure guidance groups preferred
- Serve as IT Responsible for network & networking systems infrastructure preferred
- Perform other duties as assigned preferred
- Strategic IT Planning, IT Project Management, IT Systems Analysis (Requirement gathering, Cost/Benefit Proposal Generation), Software Life Cycle Methodologies, Software Quality Assurance, System Specification Development, Analytical Problem Solving (SPC, TQM), Critical FDA Computer System Requirements (21CFRPart 11), Computer System Management, Configuration Management & Control, Information System Security Principles preferred
