The Systems Designer is responsible for supporting and coordinating business systems, processes, and cross-functional issue resolution rather than performing traditional CAD or drafting work. This role serves as a key point of contact for understanding how systems operate, identifying the right teams or stakeholders to engage when issues arise, and helping ensure efficient resolution of system-related challenges. The ideal candidate has a strong understanding of operational workflows, system dependencies, and organizational processes. They are skilled at troubleshooting, communicating across teams, and navigating complex issues by connecting the right people, resources, and information. This position requires someone who is organized, collaborative, and comfortable working across functions to improve system performance and business continuity.
What you will do:- Serves as a knowledgeable resource for business systems, tools, and related processes
- Identify, assess, and help coordinate resolution of system or process issues
- Engage the appropriate teams, subject matter experts or stakeholders based on the nature of the issue
- Track issues through resolution and help ensure timely follow-up
- Document system workflows, support processes, and escalation paths
- Collaborate with cross-functional teams to improve system effectiveness and user support
- Help identify recurring problems and recommend process or system improvements
What you will bring:- Associate's Degree in Mechanical or Electrical Design (or related discipline) and at least 4-years of relevant designer or IT work experience is required.
Key Skills or Competencies:- Strong understanding of business systems, workflows, and how processes connect across teams
- Ability to quickly learn system dependencies, ownership, and escalation paths
- Ability to identify root causes, assess issues, and determine the best path to resolution
- Sound judgment in deciding when to troubleshoot directly versus when to involve others
- Strong ability to work across departments and build relationships with technical teams, operations, leadership, and end users
- Knows how to engage the right people at the right time
- Experience tracking issues, following through on action items, and ensuring timely resolution
- Ability to document workflows, identify gaps, and recommend process improvements
- Focus on consistency, efficiency, and continuous improvement
- Ability to manage multiple requests, priorities, and stakeholders at once
- Strong attention to detail and follow-up
Annual Base Salary Range or Hourly Base Pay Range:$67,133.33 - $93,485.00
Compensation Type:Exception Hourly
Incentive Eligible:No
Sales Commission Eligible:No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
