Job Requisition ID: 57472
Opening Date: 07/24/2026
Closing Date: 08/06/2026
Agency: Department of Human Services
Class Title: MANAGEMENT OPERATIONS ANALYST II - 25542
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary: $6,820 - $9,875 per month ($81,840 - $118,500 per year)
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code:This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.Position Overview The Division of Behavioral Health and Recovery is seeking to hire a Management Operations Analyst II located in Chicago, Illinois to serve as Systems Business Analyst. Analyzes policies, procedures and local private and public hospital to meet the needs of the patients with mental illness. Utilizes a variety of advanced analytic techniques and methodologies such as econometric modeling, time series analysis, risk analysis, regression, or electronic spreadsheets, analyzes the implementation and on-going programs serving adults with mental illness. Assists the Business Analytics Systems Development Team Lead in designing comprehensive systems.
Essential Functions - Serves as Systems Business Analyst.
- Assists the Business Analytics Data Lead in designing comprehensive systems, provides advice and interpretation on the various types of data to be collected, projected use of the data and possible results.
- Provides analytical and administrative support for Division information systems and applications, including FDS, FOID, Beacon and related platforms, through process analysis, workflow evaluation, documentation management, and coordination with program and technical staff.
- Plans and develops presentations to Division staff, community providers and other agency staff on findings and recommendations which includes preparation and presentation of complex technical reports, charts, graphs, and other visual aids to describe the project status results and/or needed action.
- Analyzes information derived from program, operational, and systems evaluations conducted within the Division to assess program effectiveness, identify operational trends, and support organizational objectives.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications - Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
- Requires three (3) years progressively responsible professional experience in management operations analysis.
Preferred Qualifications - Three (3) years of professional experience working with project management principles, methodologies and coordination practices for a public or private organization.
- Three (3) years of professional experience assisting with project planning, implementation activities, process improvement initiatives for a public or private organization.
- Three (3) years of professional experience working with databases such as Structured Query Language (SQL) to perform basic data queries, review and validate information, support reporting activities and assist with operational and systems analysis.
- Three (3) years of professional experience analyzing business processes, identifying operational inefficiencies, documenting workflow requirements and supporting process improvement initiatives for a public or private organization.
- Three (3) years of professional experience collaborating with multidisciplinary teams, facilitating discussions related to operational needs and communicating technical or procedural information to non-technical audiences.
- Three (3) years of professional experience preparing, organizing, and maintaining business, procedural, or systems documentation, including requirements gathering, workflow documentation, user guides, or process narratives.
Work Hours: Monday - Friday, 8:30am - 5:00pm; 1-hour unpaid lunch
Headquarter Location: 401 S Clinton St, Chicago, Illinois, 60607
Division of Behavioral Health and Recovery
Bureau of Business Policy & Fiscal Operations
Business Analytics
Work County: Cook
Agency Contact: [email protected]Posting Group: Social Services; Building, Fleet & Institutional Support
As a State of Illinois employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
APPLICATION INSTRUCTIONSUse the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
